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Bakeries & Cafes

Every Order Taken.
Every Table Booked.

Give your bakery or cafe a 24/7 AI voice assistant. Nico takes custom cake orders, quotes catering packages, books tables for brunch, handles wholesale enquiries, and answers dietary questions — so your team can focus on what they do best.

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24/7 Never miss an order
5 min Setup time
96% Enquiries resolved
Nico
Bakery & Cafe AI Assistant — Live & Ready

What Nico handles for your bakery or cafe

  • Custom & celebration cake orders
  • Catering & corporate order quoting
  • Table reservations & brunch bookings
  • Wholesale & trade bread enquiries
  • Dietary & allergen guidance
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21,600+ Calls answered for
bakeries & cafes
8,700+ Catering orders
captured after hours
14,300+ Table reservation
bookings confirmed
97% Customer satisfaction
across bakery accounts
How It Works

From First Question to Order Confirmed

Three steps. No complex setup. No IT department required. Nico works for your bakery or cafe around the clock — even before the ovens are on.

Customer Calls or Clicks the Widget

A customer lands on your website or calls your number. Nico greets them warmly and professionally — in your bakery's name, with your tone. No hold music. No voicemail. No missed opportunity.

Nico Listens and Understands the Order

Nico asks the right questions and understands exactly what the customer needs — whether it's a birthday cake, catering for Friday's office morning tea, a table for eight on Sunday, or a wholesale account enquiry. Dietary requirements, allergy concerns, design preferences — all captured.

Takes the Order, Books the Table, Captures the Lead

The order is recorded, the reservation is confirmed, and your team receives a complete brief. Every enquiry logged, every lead captured — ready for action when your team arrives in the morning.

Real Conversations

Nico Handles Every Enquiry

These are examples of actual conversations Nico handles for bakeries and cafes every day — including the ones that arrive at 10pm on a Tuesday when your team has long gone home.

Custom Birthday Cake — After Hours
Customer calls at 9:30pm needing a custom cake for the weekend
Nico
Thank you for calling The Daily Loaf. I'm Nico, the virtual assistant. How can I help you this evening?
Customer
Hi, I'm after a custom birthday cake for my daughter's 10th birthday this Saturday. She loves unicorns and the colour pink — can you do something like that?
Nico
What a fun theme — our team loves doing custom unicorn cakes! I'll take the details now so we can get started first thing tomorrow. How many guests are you catering for, and do you have a preferred flavour — classic vanilla, chocolate mud, or something else?
Customer
About 20 kids. Vanilla would be great. And one of her friends has a nut allergy — is that okay?
Nico
Absolutely — we can make the whole cake nut-free, and I'll flag that clearly on the order for our kitchen team. I'll note the unicorn design, pink colour palette, vanilla flavour, 20 portions, and nut-free. Is this for collection or would you like delivery?
Custom cake brief captured — allergen flagged — team notified
Corporate Morning Tea Catering
Office manager requesting a quote for Friday morning tea with 40 staff
Customer
Hi, I'm organising a staff morning tea for about 40 people this Friday at our office in the CBD. Can you cater something like that?
Nico
We'd love to help with that. For 40 people we have a few morning tea packages — our popular option includes a selection of pastries, mini quiches, fruit skewers, and assorted slices starting at around $12 per head. We can also include gluten-free and dairy-free items if needed. What time would you need delivery?
Customer
That sounds perfect. Delivery by 9:30am please. A few people are gluten-free, so that's great. What's the address for delivery?
Nico
I'll take your delivery address and contact details, and one of our catering team will confirm everything with you first thing tomorrow morning along with the final invoice. Can I get your name and the delivery address?
Catering enquiry captured — quote prepared — follow-up scheduled
Sunday Brunch Reservation
Group of eight wanting to book a table for Sunday morning
Customer
Hi there, I'm hoping to book a table for eight of us this Sunday — we'd love to come in for brunch around 10am. Is that available?
Nico
Lovely, Sunday brunch is always a highlight here. Let me check availability for eight at 10am this Sunday. While I do that — are there any dietary requirements in your group I should note for the kitchen?
Customer
Yes, two of us are vegetarian and one person is coeliac. Is that okay?
Nico
Absolutely — we have excellent vegetarian options and gluten-free alternatives for our coeliac guests, all prepared separately to avoid cross-contamination. I'll note that on the booking. Can I grab your name and a phone number so we can send through a confirmation?
Reservation confirmed — dietary notes logged — confirmation sent
Wholesale Bread Enquiry
Café owner interested in a regular wholesale sourdough supply
Customer
I run a small cafe in Fitzroy and we're looking for a wholesale sourdough supplier. We'd need about 15 loaves per day, Tuesday through Sunday. Do you supply wholesale?
Nico
We do offer wholesale accounts for cafes and restaurants — and a regular five-day supply of 15 sourdough loaves is well within what we can handle. Our wholesale pricing starts from around $6.50 per loaf for regular accounts. I'll connect you with our wholesale team to discuss delivery windows and varieties. What's your cafe's name and the best contact number?
Customer
It's The Fitzroy Press cafe. My number is 0412 555 038. Do you also do multigrain or rye?
Nico
We do — multigrain, dark rye, and seeded sourdough are all available through our wholesale range. I'll pass your details to our wholesale team and they'll reach out within 24 hours with our full product list and pricing sheet.
Wholesale lead captured — team notified — follow-up scheduled
Dietary & Allergen Guidance
Parent asking about nut-free and gluten-free options for a school event
Customer
Hi, I'm on the parents committee at my kids' school and we're putting together a fundraiser morning tea. We need everything to be completely nut-free and have at least some gluten-free options. Can you cater to that?
Nico
That's something we handle regularly for school events. We can prepare a fully nut-free catering spread — all items made in a nut-free environment for the order. Within that we can include a dedicated selection of gluten-free items clearly labelled, including GF muffins, slices, and savoury scrolls. How many are you catering for and when is the event?
Customer
About 60 people — teachers and parents. It's on the 18th of March. What would something like that cost roughly?
Nico
For 60 guests with our morning tea package including nut-free and GF options, you're looking at roughly $720–$840 depending on the final selection. I'll take your details and have our catering team prepare a formal quote with a full menu by tomorrow.
Allergen brief taken — quote initiated — event date locked
What Nico Handles

Built for Every Part of Your Bakery Business

From the first custom cake enquiry of the day to the last table booking of the week, Nico keeps every conversation covered.

Custom Cake Orders

Nico captures every detail — occasion, servings, flavour, design preferences, dietary requirements, and pick-up or delivery date. Your team receives a complete brief before the consultation.

Catering & Corporate Orders

From office morning teas to conference lunches, Nico quotes your catering packages, confirms guest counts, notes dietary requirements, and locks in delivery windows — all before your team starts the day.

Table Reservations

Whether it's a weekday coffee catch-up or a busy Sunday brunch, Nico confirms bookings, notes group size and special requirements, and sends confirmation details — keeping your floor planned ahead.

Wholesale Enquiries

Nico qualifies inbound trade and wholesale enquiries — capturing volume requirements, delivery days, preferred bread varieties, and contact details — and routes them straight to your wholesale team.

Dietary & Allergen Guidance

Nico answers questions about gluten-free, nut-free, dairy-free, vegan, and coeliac options with confidence. For high-risk allergen scenarios, it directs customers to confirm directly with your team.

Loyalty Programme & Specials

Nico informs customers about your loyalty programme, weekly specials, seasonal menus, and upcoming promotions — turning every enquiry into an opportunity to build a returning customer relationship.

Works with the Tools Your Bakery Already Uses

Talking Widget connects with the leading hospitality, POS, and accounting platforms used by Australian bakeries and cafes — so your workflow stays exactly as it is.

Square POS
Point of Sale
Lightspeed
POS & Inventory
Toast
Restaurant POS
CakeBoss
Cake Order Mgmt
Ordermentum
Wholesale Ordering
Xero
Accounting

Don't see your platform? Nico captures every enquiry and delivers a full summary to your inbox or preferred CRM regardless of your current setup.

Customer Stories

Loved by Bakeries Across Australia

Hear from bakery and cafe owners who never want to go back to missing a custom cake order or catering enquiry again.

"We were losing custom cake orders every week simply because people would call after we'd closed and leave a vague voicemail. Now Nico takes the full brief — flavour, design, allergens, collection date — and we wake up with everything we need to start baking. It's paid for itself ten times over."

Sophie Bertrand
Owner, Fleur Patisserie — Surry Hills, Sydney

"Our brunch trade on weekends is huge and we used to have two staff members just answering the phone on Friday afternoons. Nico handles all the reservations now, gets the dietary notes right, and the confirmation goes out automatically. Our team can actually focus on the food."

Marcus Tran
Co-owner, Lune & Grounds Cafe — Brunswick, Melbourne

"The corporate catering side of our business tripled in six months. Nico quotes packages on the spot, handles nut-free and gluten-free enquiries with complete confidence, and routes everything to our catering coordinator. We've landed five new regular corporate accounts directly from conversations Nico started."

Rebecca O'Sullivan
Director, Hearth & Crust Bakery — West End, Brisbane
FAQ

Questions About Nico

Everything you need to know about adding an AI voice assistant to your bakery or cafe.

An AI voice assistant for bakeries and cafes handles inbound calls and website enquiries around the clock. It captures custom cake orders, provides catering quotes, books table reservations, answers dietary and allergen questions, and handles wholesale bread enquiries — all without requiring a staff member to be available. This means fewer missed orders and a better experience for every customer who reaches out.

Yes. The AI is trained to gather all the details needed to prepare a custom cake brief — occasion, number of servings, flavours, dietary requirements, decoration preferences, delivery or pick-up date, and budget range. It passes a complete order summary to your team so they can confirm the booking and begin planning the design, often before the customer has even had a chance to follow up.

Talking Widget integrates with leading cafe and hospitality platforms including Square POS, Lightspeed, Toast, and CakeBoss for order management. For wholesale and supplier orders it connects with Ordermentum. For accounting and invoicing it integrates with Xero. If you use a different system, the widget captures every enquiry and delivers a full summary to your inbox or CRM.

Absolutely. The AI is configured with your bakery's specific ingredient and allergen information. It can answer questions about gluten-free options, nut-free products, dairy-free alternatives, vegan baked goods, and other dietary requirements. For complex or high-risk allergen queries — such as severe anaphylaxis concerns — it directs customers to speak directly with your team before placing an order, ensuring safety is never compromised.

Setup takes under five minutes. You provide your bakery name, menu highlights, pricing ranges, dietary options, trading hours, and catering packages. The widget is then embedded on your website with a single line of code. Works with WordPress, Squarespace, Wix, Shopify, and any platform that allows custom HTML. No IT department required, no developer needed.

Yes — this is one of the most valuable use cases for bakeries. Custom cake orders, catering enquiries for Monday morning meetings, and weekend brunch reservations are frequently placed outside trading hours. The AI captures every one of these leads, collects all relevant details, and has a complete brief ready for your team when the bakery opens. No orders fall through the cracks, no customers feel ignored, and your team starts each day ahead of the work rather than catching up on missed calls.

Talk to Nico Right Now

Press the button below to speak with Nico — a live AI voice assistant configured for bakeries and cafes. This is the actual product, not a recording. Ask about a custom cake, book a table, or enquire about catering.

🎙️

Nico is live and ready. Click the widget below to start speaking.

Works on Chrome, Safari, Firefox, and Edge. Microphone access required.

Live demo notice: This demo uses a shared Talking Widget AI assistant configured for the bakery and cafe vertical. When you deploy for your own business, Nico is configured with your specific menu, pricing, catering packages, hours, and brand voice.

Stop Missing Orders.
Start Growing Your Bakery.

Every unanswered call is a lost custom cake order, a catering contract that went to someone else, or a table booking that ended up at the cafe down the road. Nico closes that gap — 24 hours a day, seven days a week.

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