Meet Hannah — Your 24/7 NDIS Support Enquiry Specialist
Participants, carers, and support coordinators reach out around the clock. Hannah answers every call with compassion and clarity — handling intake enquiries, support worker scheduling, therapy bookings, and plan guidance so your team can focus on delivering extraordinary support.
answered every day
outside business hours
or unanswered calls
Hannah is Talking Widget's NDIS and disability services AI persona. She communicates with patience, clarity, and genuine warmth — the qualities your best intake coordinators bring to every participant interaction, available at any hour without exception.
Compassionate, clear, and unhurried. Hannah adapts her pace and language to the needs of each caller — whether that is a participant with complex communication needs, an anxious family carer, or a busy support coordinator managing multiple participants. She never rushes, never dismisses.
Hannah is briefed on the full NDIS framework — funding categories, support types, plan management options, service agreements, registration requirements, and the NDIS Quality and Safeguards Commission standards — as well as your specific services, geographic coverage, and escalation pathways.
Hannah never provides clinical assessments, formal plan determinations, or funding advice that requires registered professional judgement. Every safeguarding concern, welfare indicator, or crisis signal triggers immediate escalation to your on-call team — with zero tolerance for any risk to participant wellbeing.
across Australia
outside business hours
enquiries receive an instant response
Hannah never sleeps
How It Works
Participant Calls. Hannah Supports. Coordinator Connects.
A compassionate, three-step process that works alongside your support coordination team — available around the clock, embedded directly on your NDIS provider website and phone line.
Participant or Carer Calls or Clicks Widget
Hannah is available 24 hours a day via a voice widget on your NDIS provider website. With optional telephony integration, she also answers on your existing phone line. Participants speak naturally in plain language — no hold music, no frustrating phone trees, no voicemail. Hannah responds instantly with consistent warmth and clarity regardless of the hour or the complexity of the enquiry.
Hannah Answers Compassionately and Understands Needs
Hannah identifies what the participant or carer needs — whether that is a new intake enquiry about plan-managed services, a support worker availability check, a therapy booking, transport assistance, or plan review preparation guidance. She handles each enquiry thoroughly: collecting relevant details, explaining next steps clearly, answering frequently asked questions with accuracy, and escalating anything requiring clinical or coordinative judgement immediately to the right person.
Books Service, Captures Intake, Routes to Coordinator
Every interaction is summarised and delivered to your support coordination team with full context — participant name, NDIS plan details, nature of enquiry, and any flags raised during the conversation. Bookings are confirmed, intake forms are pre-populated, and service agreement requests are queued for follow-up. Your team starts every shift with a complete picture of every overnight enquiry, ready to act with confidence — no voicemails to retrieve, no information gaps.
Real Conversations
Hannah Handles These Every Day
Five common NDIS provider scenarios — exactly the kind of enquiries your reception and intake team fields dozens of times each week. Hannah handles every one, at any hour, with the care and clarity every participant deserves.
New Participant Enquiry About Plan-Managed Services
Support Worker Availability Check
Transport Assistance Booking
Therapy Session Scheduling
Plan Review Preparation Guidance
Use Cases
Everything Your Intake Desk Handles, Available 24/7
Hannah manages the full spectrum of NDIS enquiries and administrative interactions so your support coordinators can focus on direct participant support — not inbound telephone triage at all hours of the day.
New Participant Intake
New participants and their families often reach out with a mixture of excitement and uncertainty. Hannah guides them through your services, confirms their funding categories, explains how plan management and service agreements work, collects their contact and plan details, and connects them with an intake coordinator for a same or next business day follow-up — capturing every prospective participant at the moment they are ready to engage.
Support Worker Scheduling
Scheduling enquiries — shift changes, cover requests, availability checks, and roster confirmations — generate a constant administrative workload, particularly after hours. Hannah logs all scheduling requests with full participant context, routes them to your rostering team as priority or standard, and confirms receipt to the carer or participant immediately, reducing missed messages and last-minute scheduling failures.
Therapy & Allied Health Booking
NDIS participants with Capacity Building funding for occupational therapy, speech pathology, physiotherapy, or behaviour support need reliable access to booking and scheduling without long hold times. Hannah collects participant goals, preferred appointment times, and funding category details, then matches them with an available therapist and arranges an intake consultation — all without a human coordinator needed in the loop for the initial enquiry.
Transport Assistance
Transport coordination for participants who rely on accessible vehicles is complex and time-sensitive. Hannah collects full trip details — origin, destination, appointment time, accessibility requirements, and whether a support worker is required for the journey — then logs a transport booking request to your coordination team for same-day confirmation. No participant misses a medical or therapy appointment because of an unanswered phone call.
Plan Review Support
Plan reviews are high-stakes moments for every participant. Hannah helps participants prepare by logging their specific concerns — underfunding, missing supports, changing needs — and connecting them with their support coordinator well ahead of the review date. She documents the key requests and evidence needed, ensuring your coordinators arrive at review preparation meetings fully briefed and ready to advocate effectively on the participant's behalf.
Emergency & After-Hours Support
Participants and carers sometimes reach out in crisis — a support worker who has not arrived, a sudden health change, a safeguarding concern. Hannah identifies escalation signals in real time, provides relevant emergency contact numbers and crisis support pathways, and simultaneously routes the interaction to your on-call coordinator for immediate human response. Every safety concern is treated as the urgent matter it is — no participant is ever left without a clear path to help.
Platform Integrations
Works With Your NDIS Management Software
Hannah connects to the platforms your support coordination and operations teams already rely on. Conversation summaries, participant intake details, and booking requests are automatically logged to the relevant participant record — no double-handling, no manual entry.
What Providers Say
NDIS Providers Across Australia Trust Hannah
From small community providers to large registered organisations, NDIS providers are using Talking Widget to deliver a better first experience for every participant and carer who reaches out.
"We were losing participants at the enquiry stage — families calling after hours, leaving voicemails, and moving on to another provider before we even called back. Hannah changed that completely. Within the first month, our intake conversion rate went from 41% to 68%. Participants tell us they felt genuinely supported from the first call."
"Our support coordinators were spending two to three hours every morning working through overnight voicemails and messages. Now Hannah handles all of that and delivers a morning summary with everything pre-sorted. Our coordinators arrive ready to act, not ready to dig through a pile of unanswered enquiries. It has been genuinely transformative for our team."
"I was sceptical that an AI assistant could handle the complexity of NDIS enquiries sensitively — participants often call in vulnerable moments. But Hannah surprised us. She is patient, clear, and she never makes participants feel like a burden. We have had several families specifically compliment us on how 'understanding' our phone system is. That speaks volumes."
Testimonials represent fictional illustrative examples based on common provider outcomes. Individual results may vary.
Compliance & Safety
Built for the NDIS Regulatory Environment
NDIS providers operate in one of Australia's most carefully regulated sectors. Hannah is designed from the ground up to operate within those requirements — protecting participants, your organisation, and your registration status.
All conversation data is handled in accordance with the Privacy Act 1988 and the 13 Australian Privacy Principles. Participant information is collected with purpose limitation, stored only as required for service delivery coordination, and never shared with third parties without consent. A signed Data Processing Agreement is provided at onboarding.
Hannah operates strictly within administrative and information-handling boundaries consistent with the NDIS Practice Standards. She never provides clinical assessments, formal plan determinations, or advice requiring registered professional judgement. All matters requiring professional input are escalated immediately to the appropriate team member with zero ambiguity.
Hannah includes a built-in safeguarding detection layer. When a caller uses distress language, describes a welfare concern, or raises a safeguarding indicator, Hannah immediately provides relevant emergency contacts — including the NDIS Quality and Safeguards Commission — and escalates the interaction to your on-call coordinator for urgent review. Zero welfare concerns go unaddressed.
All data processing and storage occurs on Australian infrastructure. No participant information, carer contact details, or conversation content is transmitted to or stored on overseas servers. Full data sovereignty is maintained for your organisation at all times, supporting your obligations under the NDIS Act and Privacy Act.
Hannah is briefed on the NDIS Quality and Safeguards Commission requirements, including the Code of Conduct, Worker Screening obligations, and reportable incident categories. She is configured to collect and log interactions in a way that supports your internal incident reporting and quality management processes without adding administrative burden to your team.
Every interaction Hannah has with a participant or carer is designed around the NDIS principle of participant choice and control. She never pressures, never dismisses, and never makes a participant feel like a burden. If a participant is unable to communicate clearly or needs additional time, Hannah adjusts her approach — respecting the dignity and autonomy of every individual she speaks with.
FAQ
Common Questions About AI Voice Agents for NDIS Providers
Everything NDIS providers ask before getting started with Hannah and Talking Widget.
Is an AI voice agent appropriate for NDIS participants, including those with communication or cognitive disabilities?
Hannah is designed to communicate with patience, clarity, and empathy — never rushing, never dismissive. She adapts her language to each caller, speaks at a measured pace, and confirms understanding before moving forward. For participants who communicate differently or require additional support, Hannah offers to connect them directly with a human coordinator at any point in the conversation. AI assistants do not replace the deeply personal relationships at the heart of disability support — they ensure every participant and carer receives a timely, respectful first response regardless of when they call.
Can Hannah handle enquiries from participants, carers, and support coordinators at the same time?
Yes. Hannah handles concurrent conversations without any queuing or hold time. Whether a participant is checking support worker availability, a family carer is making a therapy booking, or a support coordinator is enquiring about a service agreement, Hannah manages each interaction individually and routes the relevant outcome to the appropriate team member within your organisation. She recognises the caller's relationship to the participant and tailors her approach accordingly.
Which NDIS practice management software does Talking Widget integrate with?
Talking Widget connects with ShiftCare, SupportAbility, Brevity Care, Lumary, and the NDIS myplace portal via supported integration pathways. Xero integration is available for billing and payment processing. Conversation summaries, participant intake details, and booking requests are automatically logged to the relevant participant record — no manual data entry required for your administrative team.
How does Hannah handle a participant who is distressed or in crisis?
Hannah is trained to recognise distress signals, crisis language, and safeguarding indicators in real time. When these are detected, she responds with immediate compassion, provides relevant emergency contact numbers — including the NDIS Quality and Safeguards Commission and crisis support lines — and simultaneously escalates the interaction to your on-call coordinator. She never dismisses a safety concern or leaves a distressed participant without a clear pathway to human support. Every escalation is logged and delivered to your team with full conversation context.
Does Talking Widget comply with the NDIS Practice Standards and the Privacy Act?
Yes. Hannah operates strictly within administrative and information-handling boundaries consistent with the NDIS Practice Standards. She never provides clinical assessments, formal plan determinations, or advice that requires registered professional judgement. All data is handled in accordance with the Privacy Act 1988 and the Australian Privacy Principles. Conversation data is stored on Australian infrastructure, and a Data Processing Agreement is provided at onboarding to support your organisation's compliance obligations.
How quickly can an NDIS provider go live with Hannah?
Most NDIS providers are live within one to two business days of sign-up. Your intake coordinator or operations manager provides Hannah with your service types, geographic coverage, escalation contacts, integration credentials, and participant-facing information. Hannah is then embedded on your website as a small code snippet — no custom development is required. A test conversation is conducted before go-live to ensure Hannah accurately reflects your organisation's services and tone.
Talk to Hannah Right Now
Experience exactly what your participants and carers will hear when they reach out. Hannah is live, available, and ready to assist — no signup required. Ask her about NDIS services, support worker availability, therapy bookings, or plan review guidance.
Ready to Transform Your NDIS Intake?
Give Every Participant the
Response They Deserve
NDIS participants and their carers should never have to wait for help. Hannah ensures every call, every enquiry, and every moment of uncertainty is met with warmth, clarity, and immediate action — 24 hours a day, seven days a week, with zero hold time.
No credit card required. Setup takes less than one business day. Cancel anytime.