Frequently Asked
Questions

Talking Widget is an AI voice agent that lives on your website. It answers your visitors' questions, captures leads, and books appointments 24 hours a day, 7 days a week — so you never miss a customer enquiry, even outside business hours. You embed it with a single line of code, and it works on any website platform.

Under 5 minutes. Once you sign up, you receive an embed code snippet. Paste it into your website's HTML — on any platform including WordPress, Shopify, Squarespace, or plain HTML — and your AI voice agent is live. No developer required.

None. If you can copy and paste text, you can install Talking Widget. The embed code goes into your website's footer or header — a task any website platform makes straightforward. Our team handles all the AI configuration, voice setup, and knowledge base training on your behalf.

Yes. Contact us for a 7-day free trial. No credit card required. You get the full product experience — live voice agent, lead capture, and analytics — with no obligation to continue.

Within 48 hours of signing up, our team delivers your configured AI voice agent, your unique embed code, and all CRM integrations for your plan. Professional and Enterprise customers receive a dedicated onboarding call to ensure everything is tuned to your business.

Talking Widget is available in three plans: Starter at $497/mo, Professional at $997/mo, and Enterprise at $1,497/mo. All plans include unlimited calls and no hidden fees. Annual billing is available with a 15% discount.

No hidden fees. Your monthly subscription is all-inclusive — voice infrastructure, AI model costs, hosting, updates, and support are all covered. The price you see is the price you pay.

Yes. You can upgrade or downgrade your plan at any time from your dashboard. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.

We accept all major credit and debit cards via Stripe — Visa, Mastercard, American Express, and more. Invoice-based billing (net 30) is available for Enterprise customers.

No. Talking Widget is month-to-month with no lock-in contracts. Cancel anytime from your dashboard with no penalties, no questions asked. Annual billing gives you a 15% discount but is not required.

Your AI voice agent can: answer frequently asked questions about your business, qualify inbound leads by asking the right questions, book appointments directly into your calendar, capture contact details (name, email, phone, notes), and transfer the conversation to a human team member when appropriate.

Yes. Talking Widget is powered by Telnyx NaturalHD voices with sub-1-second response latency. The result is a natural, fluid conversation that visitors engage with comfortably — not a robotic voice menu.

Yes. Your AI agent handles unlimited concurrent conversations. Whether one visitor or one hundred visit your site simultaneously, every conversation is answered immediately — no queue, no wait time.

Talking Widget currently supports English in Australian, US, and UK accents. Additional languages are on the roadmap. Contact us if you have a specific language requirement.

Absolutely. You have full control over your agent's name, personality, greeting, knowledge base, and responses. Professional and Enterprise customers can configure advanced persona settings including voice style and tone. Our team handles the configuration for you.

Talking Widget integrates with GoHighLevel, HubSpot, Salesforce, Zoho, Pipedrive, and 250+ additional platforms via our Composio universal connector. Every lead capture and conversation is logged directly to your CRM automatically.

Yes. Talking Widget connects to Google Calendar, Microsoft Outlook, Cal.com, Calendly, and other major calendar platforms. When a visitor wants to book, your agent checks real availability and confirms the appointment instantly.

Yes. Talking Widget supports outbound webhooks, Zapier, n8n, and direct API integrations. You can route conversation data, lead captures, and booking confirmations to virtually any tool in your stack.

Not on Professional or Enterprise plans. Our team configures all integrations for you during onboarding. Starter plan customers receive documentation and support to self-configure basic integrations.

Yes. All data is encrypted in transit using TLS 1.3 and encrypted at rest. Our infrastructure is SOC 2 compliant. We do not sell your data or use your conversation data to train AI models for other customers.

Talking Widget is powered by Telnyx's global voice infrastructure with points of presence worldwide, ensuring low latency for visitors anywhere. Customer data is stored in Australia-compliant cloud environments.

Professional and Enterprise plans include a 99.9% uptime SLA. This means no more than approximately 8.7 hours of downtime per year, backed by contractual commitment.

Yes. Your dashboard provides full conversation logs, transcripts, lead capture summaries, and analytics for every interaction. Professional and Enterprise customers can export this data directly.