Meet Mia — Your
Allied Health
AI Receptionist
Mia handles new patient bookings, WorkCover and TAC enquiries, multi-practitioner scheduling, and after-hours calls — 24 hours a day, without putting a single patient on hold.
available
handled time
your practice
every month by allied health AI
outside business hours
for AI-assisted bookings
automated appointment reminders
How It Works
From First Call to Confirmed Booking
Mia handles the entire patient intake and booking workflow in three seamless steps — no hold music, no missed calls, no manual effort.
Patient Calls or Visits
A patient contacts your practice via the Talking Widget on your website — or through your existing phone line with telephony integration. Mia answers immediately, speaks naturally, and listens to the patient's need without any hold time or automated menus to navigate.
AI Screens & Assists
Mia identifies the patient's presenting concern, their preferred practitioner, any WorkCover or insurance details, and their scheduling preferences. She matches them to the right therapist, checks live calendar availability, and collects the intake information your team needs before the first appointment.
Books Appointment
Confirmed bookings are written directly to your practice management system — Cliniko, Nookal, Power Diary, Halaxy, or Jane App. A confirmation message is sent to the patient. Your practitioners start each day with a full diary and complete intake notes, with zero additional workload for your admin team.
Real Conversations
How Mia Handles Every Situation
These are the exact types of conversations your front desk handles every day. Mia manages all of them, 24 hours a day, without ever putting a patient on hold.
- Patient Hi, I've never been to your clinic before. I've been having lower back pain for a few weeks and my GP said I should see a physio.
- Mia Thanks for calling — I can get you booked in for an initial assessment. For lower back pain, a 45-minute appointment is typically recommended. Do you have a preference for a male or female physiotherapist, or are you happy with whoever is available soonest?
- Patient Whoever is available is fine. I'd prefer mornings if possible.
- Mia I have Tuesday at 9:15 am with James Chen, or Thursday at 8:30 am with Sarah O'Brien. Both have experience with lower back conditions. Which suits you better?
- Patient Thursday morning sounds good.
- Mia Thursday at 8:30 am with Sarah it is. I'll send you a confirmation with your intake form — if you can complete it before your appointment, it saves time on the day. Can I also take your date of birth and your private health fund details if you have cover?
- Patient I was injured at work last month and I have a WorkCover claim. My case manager said I need to start physio. Can you see me under WorkCover?
- Mia Yes, we do treat WorkCover patients. To book you in, I'll need a few details — do you have your claim number handy, and do you know which insurer is managing your claim?
- Patient The claim number is WC-2026-084411 and it's through Gallagher Bassett.
- Mia Thank you. You will also need a referral from your treating GP or specialist before your first appointment — do you have that in place? If not, I can note that you still need one, and our admin team can follow up with Gallagher Bassett to confirm approval prior to your visit.
- Patient I have the referral from my GP. I can bring it on the day.
- Mia That's all we need. I've noted your claim details and I'll book you in for a WorkCover initial assessment. There is no gap payment under your claim — all approved sessions are covered in full. What days work best for you?
- Patient Hi, it's Marcus Webb. I saw Dr. Patel last week for my shoulder and she said I need to come back twice a week for six weeks. Can you set that up?
- Mia Of course, Marcus. I can see you're an existing patient with Dr. Patel. For a six-week twice-weekly course, that's twelve sessions total. Do you have preferred days or times that suit your schedule on an ongoing basis?
- Patient Tuesdays and Thursdays in the afternoon would be ideal.
- Mia Dr. Patel has Tuesday 3:30 pm and Thursday 4:00 pm available consistently over the next six weeks. I can block those regular slots for you now. Would you like me to book all twelve sessions at once, or would you prefer to confirm each fortnight as you go?
- Patient Book them all — that way I don't have to keep calling.
- Mia Done. I've booked all twelve sessions with automatic reminders 24 hours before each appointment. You'll receive a calendar invite to your email now. Is there anything else I can help you with today?
- Patient My GP has referred me to both a physio and an exercise physiologist. Can I see both at your clinic on the same day?
- Mia Yes, we have both physiotherapy and exercise physiology available in our clinic. Scheduling them on the same day is a great idea — it reduces your travel. May I ask what condition you have been referred for, so I can match you with the right practitioners?
- Patient I have chronic lower back pain and my GP wants me doing strengthening work alongside the manual therapy.
- Mia That combination works very well for chronic back conditions. I'd recommend booking the physiotherapy assessment first, then the exercise physiology session on the same afternoon — that way the exercise physiologist has the physio's findings before your session. I have a combined appointment available on Wednesday next week — physiotherapy at 10:00 am and exercise physiology at 1:30 pm. Does that work for you?
- Patient Hi, my physiotherapist gave me a home exercise programme and mentioned you have TENS machines available to hire. How does that work?
- Mia That's right — we hire out TENS machines on a weekly and monthly basis. Weekly hire is $18, or $55 per month. A refundable $50 deposit is required, which is returned when the unit comes back in good condition. Would you like to come in to pick one up, or would you prefer a postal hire arrangement?
- Patient I also wanted to ask about the home exercise programme — I've lost the sheet my physio gave me and I can't remember all the exercises.
- Mia No problem at all. I can flag a message for your physiotherapist to resend your programme directly to your email. I'll need your full name and the email address on your patient file so it goes to the right place. What's the best email for you?
- Patient It's karen.wilson@email.com.au
- Mia Perfect. I've logged the request for your physio and noted the equipment hire enquiry. You should receive your programme by the end of the next business day. Is there anything else I can help you with?
Use Cases
Built for Allied Health Reception
Mia handles every administrative task your front desk manages today — so your team can focus on the patients in the room, not the ones on the phone.
Appointment Booking
Book new, follow-up, and recurring appointments across all practitioners and treatment types. Mia reads your live calendar, matches patients to the right therapist, and confirms bookings without any manual handling.
WorkCover & TAC Claims
Collect claim numbers, confirm insurer details, explain referral and approval requirements, and flag claim-related bookings for your admin team. No more guessing whether a WorkCover patient has the right paperwork.
New Patient Intake
Capture presenting condition, referral source, health fund details, contact information, and consent preferences before the patient arrives. Your therapists start every initial assessment with complete, accurate intake information.
After-Hours Enquiry Handling
73% of patient enquiries arrive outside business hours. Mia captures every request, books appointments, and delivers a complete summary to your team each morning — so Monday starts fully loaded, not catching up.
Appointment Reminders
Automated voice and SMS reminders reduce no-show rates by up to 31%. Mia confirms attendance, handles rescheduling requests on the spot, and fills cancelled slots from your waitlist — without a single manual phone call.
General Practice FAQs
Parking, fees, private health rebates, what to wear, how long sessions take, whether you bulk bill — Mia answers all of it instantly so your admin staff aren't interrupted fifteen times a day with repetitive questions.
Integrations
Works With Your Software
Talking Widget connects natively with the leading allied health practice management platforms used across Australia. No double-handling, no manual entry.
What Allied Health Practices Say
Real Results from Real Clinics
Allied health practices across Australia are reducing phone load, filling their diaries faster, and improving the patient experience from the very first call.
"We run a busy physiotherapy and exercise physiology clinic in Brisbane with five practitioners, and our front desk was drowning. At least 60 per cent of calls were appointment bookings and WorkCover enquiries — routine admin that Mia now handles end-to-end. Since going live, inbound call volume to our admin team has dropped by nearly half, and the WorkCover intake process is actually more accurate than it was before because Mia never forgets to ask for the claim number."
"The after-hours booking capability has been a genuine revelation for our chiropractic practice. We used to come in Monday morning to a voicemail box full of weekend enquiries, then spend the first hour of the week calling everyone back. Now Mia handles Saturday and Sunday enquiries in real time — patients book themselves in, we receive the intake notes, and Monday starts with a full diary instead of a pile of callbacks. It has fundamentally changed how we operate."
"As an occupational therapist running a small private practice in Sydney, I simply couldn't justify a full-time receptionist. I was either answering calls during patient sessions or losing enquiries altogether. Talking Widget changed everything — Mia handles all the enquiries professionally, books appointments into my Cliniko calendar, and the whole setup took less than an hour. My patients assume she is a real staff member, which is genuinely the highest compliment I could give the product."
* Testimonials are illustrative examples. Names and practices are fictional.
Hear Mia in Action
Click the voice button in the bottom-right corner and speak with Mia directly. Ask about booking an initial assessment, a WorkCover enquiry, or anything else a patient would typically ask your reception team.
Frequently Asked Questions
Questions About AI for Allied Health
Everything you need to know before adding Mia to your allied health practice.
Modernise Your
Practice Reception
Setup in minutes. Works on any allied health practice website. No developers, no IT configuration, no disruption to your existing systems. Start capturing every patient enquiry today — including the ones that arrive after your clinic closes for the day.
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