Meet Dr. Sarah — Your Practice's
24/7 AI Receptionist
Dr. Sarah speaks warmly and professionally with every client who contacts your practice — handling intake enquiries, Medicare rebate questions, appointment bookings, and compassionate after-hours support, 24 hours a day.
are admin-only
abandon the call
available
by AI every month
automatically per month
every night and weekend
with AI reception experience
How It Works
Client Calls. AI Qualifies. Session Booked.
A clear three-step process that integrates with your practice management system and website — no custom development, no disruption to your existing clinical workflow.
Client Calls or Visits Your Website
Dr. Sarah is available 24/7 via the voice widget embedded on your practice website. With optional telephony integration, she can also answer your practice phone line. Clients interact naturally, exactly as they would with a human receptionist — no apps, no queues, no holding music.
AI Qualifies the Enquiry
Dr. Sarah listens carefully and determines what the client needs. She collects intake information, answers Medicare rebate questions, identifies the most appropriate clinician based on their presenting concern, and gently screens for urgency — escalating immediately to crisis services when required.
Session Booked. Practice Notified.
The appointment is confirmed in your practice management system in real time. Your clinicians receive a complete intake summary before the session — presenting concern, referral source, Medicare details, and any urgency flags — so they begin the first session fully prepared.
Conversation Scenarios
Hear How Dr. Sarah Handles Real Enquiries
Every conversation is warm, clear, and professional — the way a well-trained human receptionist would speak, without the hold times or business-hours limitations.
Assessment Scheduling for a First-Time Client
Compassionate Crisis Screening & Urgent Referral
Better Access Rebate & Gap Fee Explanation
Cancellation & Rescheduling at Any Hour
Group Therapy & Workshop Enrolment
Use Cases
Everything Your Front Desk Handles, Automated
Dr. Sarah manages your most common client interactions so your clinicians and reception team can focus on what matters — the therapeutic relationship, not the phone queue.
Appointment Booking & Rescheduling
Clients book, reschedule, and cancel sessions at any hour without calling during business hours. Dr. Sarah checks live availability, matches clients to the most appropriate clinician for their presenting concern, and confirms the booking instantly — eliminating phone tag and no-shows through automated reminders.
Medicare & Rebate Information
Clients routinely ask about the Better Access to Mental Health Care scheme, session limits, gap fees, and how to obtain a Mental Health Treatment Plan. Dr. Sarah explains the process clearly and accurately, tailored to your practice's specific fees and rebate amounts — reducing incorrect expectations before the first appointment.
New Client Intake & Assessment Scheduling
First-time clients are guided warmly through the intake process. Dr. Sarah collects presenting concerns, referral details, Medicare information, and preferred clinician or session type — then schedules the initial assessment with the right psychologist or counsellor, delivering a complete intake record to the clinician before they meet.
Crisis Triage & Urgent Referral
When a client indicates distress or crisis, Dr. Sarah responds with compassion and clear, immediate action. Callers are given the appropriate emergency contacts — Lifeline, Beyond Blue, or 000 — and flagged for priority clinical follow-up the following business day. No caller in crisis is left without an appropriate next step.
Group Therapy & Workshop Registration
Clients interested in group programmes, skills-based workshops, or psychoeducation courses can enquire about schedules, availability, and costs — and register directly through the conversation. Dr. Sarah tracks group capacity, manages waitlists, and sends confirmation details automatically without any manual administration required.
After-Hours Enquiry Capture
Most people seek support outside business hours — late evenings, weekends, and during leave periods. Dr. Sarah remains available at all times, capturing every enquiry with full context and queuing them for your team to action at the start of the next business day. No client's first reach-out is ever missed.
Integrations
Works With Your Practice Software
Dr. Sarah connects directly to the practice management platforms used by Australian counselling and psychology practices — reading live availability and writing bookings back in real time.
What Practices Say
Real Results from Real Practices
Psychology and counselling practices across Australia are reducing administrative burden, capturing more new client enquiries, and ensuring no one's first call goes unanswered.
"We're a busy three-psychologist practice in inner-Melbourne, and our front desk was constantly overwhelmed with calls about Medicare rebates and appointment requests — at least 70 per cent of our inbound volume. Since adding the AI receptionist, those routine enquiries are handled automatically. Our admin team now spends their time on things that genuinely require a human — new client triage, clinical correspondence, and supporting our psychologists directly. The difference has been significant."
"The after-hours capability was what sold me. So many people reach out for support on a Sunday evening when everything is closed. Before, they'd leave a voicemail and we'd call them back two days later — if we caught them. Now Dr. Sarah answers immediately, explains the process, collects their intake information, and queues a priority callback. Our new client conversion rate has improved noticeably because we're responding to people when they actually have the courage to reach out, not when it suits the admin calendar."
"I was honestly hesitant at first — mental health is a sensitive context and I wasn't sure an AI could handle the nuance. But the crisis escalation protocols are well thought out, the tone is genuinely warm without being performative, and it handles Medicare questions better than most human receptionists I've trained. Our solo-practitioner colleagues especially love it because they finally have something handling calls while they're in session. It's become genuinely indispensable to how we operate."
* Testimonials are illustrative examples. Names, practices, and locations are fictional.
Hear Dr. Sarah in Action
Click the voice button in the bottom-right corner and speak with Dr. Sarah directly. Ask about booking an initial assessment, Medicare Better Access rebates, group therapy schedules, or anything a client might enquire about at your practice.
FAQ
Common Questions from Psychology Practices
Straightforward answers to the questions practice owners and managers ask most often about AI reception for mental health services.
Transform Your
Counselling Practice
Setup in minutes. Works on any practice website. No developers, no IT configuration, no disruption to your existing clinical workflow. Start capturing every client enquiry today — including the ones that arrive at midnight when someone finally decides to ask for help.
14-day money-back guarantee. Cancel anytime. No lock-in contracts.