Stop Losing Sales to Unanswered Questions
Alex answers product questions, tracks orders, handles return inquiries, and guides shoppers to purchase — around the clock, without a support team on call.
unanswered questions
with AI support
extra staff cost
to unanswered questions
with AI support active
without a human agent
BigCommerce, or custom sites
Use Cases
Every Question Between Browse and Buy, Answered
Alex handles the moments that make or break a purchase decision — instantly, accurately, and at any hour your shoppers are online.
Order Status & Tracking
Customers ask "where's my order?" dozens of times a day. Alex retrieves live tracking status, estimated delivery dates, and courier details instantly — without a human touching the query.
Product Recommendations
Shoppers aren't sure which product fits their needs. Alex asks clarifying questions, understands their use case, and recommends the right products from your catalogue — driving higher average order values.
Returns & Exchanges
Return policy questions are the number one support inquiry. Alex explains your return window, exchange process, and refund timeline clearly — reducing tickets and building purchase confidence.
Size Guides & Specifications
Wrong size = returned item. Alex answers sizing questions, provides measurement guides, explains product specifications and compatibility — reducing returns and increasing first-time satisfaction.
Shipping Costs & Delivery Times
Unexpected shipping costs are the top reason for cart abandonment. Alex quotes accurate shipping costs by postcode, explains delivery windows, and highlights free shipping thresholds to push conversions.
Click & Collect / Store Locations
For retailers with physical stores, Alex tells customers which locations have items in stock, provides store hours, handles click-and-collect queries, and gives directions — bridging online and in-store.
The Gap Between Browse and Buy Is a Question
Shoppers who don't get answers don't buy. They add to cart, then hesitate. A product detail they can't find. A shipping question left unanswered. A return policy that isn't clear. Each one is a conversion you lose.
Alex closes that gap. Every question answered in real time is a reason to stay, trust, and purchase. That's why stores with AI support see measurable conversion lifts within the first week.
How It Works
Live on Your Store in 5 Minutes
Works with Shopify, WooCommerce, BigCommerce, Wix, or any custom website. No developers required.
Tell Alex About Your Store
Add your product catalogue, return policy, shipping zones, brand FAQs, and any specific information you want Alex to know. Our setup wizard takes about 5 minutes to complete.
Paste One Script Tag
Copy the embed code we give you and paste it before the closing body tag of your store. Works natively with Shopify, WooCommerce, BigCommerce, and any custom-built site.
Alex Converts Browsers to Buyers
From the moment the widget is live, Alex answers every question, guides shoppers toward purchase, handles support queries, and sends you daily summaries of conversations and conversion insights.
Hear Alex in Action
Click the button in the bottom-right corner and speak with your future AI shopping assistant. Ask about a product, shipping costs, returns, or any question a shopper might have.
What Online Store Owners Say
Stores That Installed Alex This Month
"Our biggest conversion killer was the shipping question. People were adding to cart and then leaving when they couldn't quickly find shipping costs for their state. Alex handles that conversation now. Conversion went up 28% in the first two weeks."
"We sell furniture and people always want to know about dimensions, materials, and delivery to their specific suburb. Before Alex, those questions sat unanswered in the chat queue until Monday morning. Now they get instant answers and the cart completes."
"Our returns rate dropped 18% after adding Alex. Turns out a lot of people were guessing on sizing and ordering the wrong product. Alex now guides them through the size chart before they buy. Fewer returns, fewer unhappy customers, higher repeat purchase rate."
Add AI Support to
Your Online Store
Setup in 5 minutes. Works on Shopify, WooCommerce, BigCommerce, or any website. Start turning unanswered questions into completed orders — today.
14-day money-back guarantee. Cancel anytime. No lock-in contracts.