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Florists & Flower Delivery

Every Order Captured.
Every Delivery Booked.

Give your flower shop a 24/7 AI voice assistant. Lily takes bouquet orders, books wedding consultations, schedules same-day delivery, and handles sympathy enquiries with warmth — while you focus on the arrangements.

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24/7 Never miss an order
5 min Setup time
94% Enquiries resolved
Lily
Florist AI Assistant — Live & Ready

What Lily handles for your flower business

  • Bouquet orders & customisation
  • Wedding & event consultation booking
  • Sympathy & funeral flower enquiries
  • Same-day delivery scheduling
  • Corporate & recurring order management
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18,400+ Calls answered for
flower businesses
9,200+ Flower orders captured
after hours
3,800+ Same-day delivery
bookings scheduled
98% Customer satisfaction
across florist accounts
How It Works

From First Word to Order Confirmed

Three steps. No complex setup. No IT department required. Just Lily, working for your flower business around the clock.

Visitor Calls or Clicks the Widget

A customer lands on your website or calls your number. Lily greets them warmly and professionally — in your shop's name, with your tone, on your terms. No hold music. No voicemail.

Lily Understands the Occasion

Lily listens, asks the right questions, and understands the occasion — birthday, anniversary, sympathy, wedding, or corporate. She recommends the right arrangement, captures delivery details, and handles any customisation requests.

Order Taken, Delivery Arranged

The order is confirmed, the delivery window is scheduled, and your team receives a complete brief. Every lead, every order, every enquiry — logged and ready for action when your shop opens in the morning.

Real Conversations

Lily Handles Every Occasion

These are examples of actual conversations Lily handles for florists every day — including the ones that arrive at 11pm on a Sunday when your shop has been closed for hours.

Birthday Bouquet — After Hours
Customer calls at 9:45pm needing flowers for a morning delivery
Lily
Thank you for calling Petal & Bloom. I'm Lily, the virtual assistant. How can I help you this evening?
Customer
Hi, I completely forgot it's my mum's birthday tomorrow and I need flowers delivered to her in Mosman by 10am. Is that possible?
Lily
Absolutely — we can arrange same-day delivery to Mosman. We have beautiful seasonal bouquets starting at $75, and a signature arrangement with peonies and garden roses for $145 that's very popular for mums. Which would you prefer, or would you like something in between?
Customer
The peonies and roses sounds perfect. Can I add a personalised card?
Lily
Of course. I'll take the delivery address, your message, and your contact details, and our team will confirm the booking first thing in the morning. What's the delivery address in Mosman?
Order captured — delivery scheduled — customer notified
Sympathy & Funeral Flowers
Bereaved family member calling on a Saturday afternoon
Customer
Hello, I need to organise flowers for my father's funeral on Wednesday. I'm not sure where to start.
Lily
I'm so sorry for your loss. I'm here to help you through this. We specialise in funeral floristry and our team will take care of every detail. Can I ask a few questions so we can prepare the right arrangements for your father?
Customer
Yes, of course. He loved white flowers — lilies and roses. The service is at St Andrew's Cathedral in the CBD at 11am.
Lily
That sounds beautiful — a white lily and rose tribute arrangement is a deeply meaningful choice. I'll note the details: Wednesday morning, St Andrew's Cathedral, delivery by 9am. Would you also like a personalised sash or ribbon with a message?
Lily
Our florist will call you first thing Monday morning to confirm every detail and walk you through the options. I'll make sure she has everything we've discussed.
Enquiry captured sensitively — florist callback booked Monday
Wedding Floristry Consultation
Engaged couple planning their ceremony — high-value enquiry at 8pm
Customer
Hi, we're getting married in October and we're looking for a florist. Our aesthetic is sort of romantic and garden-style, dusty pinks and whites. Do you do weddings?
Lily
Congratulations! We love a romantic, garden-style wedding. Dusty pinks and whites are gorgeous in October — you'll have beautiful seasonal blooms to work with. I'd love to book you in for a complimentary consultation with our lead wedding florist. How many guests are you expecting?
Customer
Around 120 guests. We'd need bridal party flowers, ceremony arbour arrangements, and centrepieces for the reception tables.
Lily
Perfect — that's a full wedding floristry package. I'll book you in for a 45-minute in-person consultation. Our florist will bring a look book tailored to your aesthetic and provide a detailed quote. What days work best for you?
Wedding consultation booked — full brief sent to florist
Corporate Recurring Order
Office manager setting up weekly flower subscription for reception area
Customer
I manage an accounting firm in the CBD and we'd like to set up a weekly flower arrangement for our reception area. We spend around $120 per week. Is that something you offer?
Lily
Absolutely — our corporate subscription service is very popular in the CBD. At $120 per week we can do a large seasonal arrangement that's refreshed every Monday morning. You'll receive an invoice monthly and your arrangement will always be delivered before business hours. Can I take your business name and address?
Customer
It's Morrison & Associates, Level 12, 1 Martin Place Sydney. We'd like to start next Monday if possible.
Lily
Wonderful. I've noted the details. Our accounts team will send you a service agreement and first invoice by Wednesday. Your first arrangement will arrive next Monday before 8am. Who should we address the invoice to?
Corporate account opened — first delivery scheduled — invoice queued
Same-Day Delivery — Urgent Anniversary
Customer realises it's their anniversary at lunchtime and needs flowers fast
Customer
Hi, it's our 10th anniversary today and I completely forgot to order flowers. Can you deliver to Newtown today? It's 12:30pm now.
Lily
Happy anniversary! Yes — we have same-day delivery to Newtown available before 5pm today. For a 10th anniversary, our florists love to suggest something special. Would you prefer a classic red rose bouquet, or something a bit more romantic and seasonal — we have a stunning arrangement with protea, roses, and eucalyptus right now?
Customer
The seasonal one sounds amazing. What's the price?
Lily
That arrangement is $95, plus $15 for same-day delivery to Newtown — $110 total. I can have it at your partner's address by 4pm. Shall I book that in? I'll just need their address and your payment details to confirm.
Same-day delivery confirmed — order processed — delivery en route by 4pm
Use Cases

Every Reason Someone Calls a Florist, Handled

Lily speaks naturally and handles your six most common customer interactions — around the clock, without staff involvement.

Bouquet Orders & Customisation

Customers describe their occasion, preferred flowers, and budget. Lily matches them to the right arrangement, captures delivery details, and confirms the order — without your staff lifting the phone.

Wedding & Event Floristry

Wedding enquiries are high-value and time-sensitive. Lily captures the date, style, and guest count, then books a consultation directly into your calendar with a full brief — so your florist is prepared before they walk in the door.

Sympathy & Funeral Arrangements

Bereaved families calling at difficult hours are handled with warmth and sensitivity. Lily gathers every detail — service time, venue, flower preferences, and personalised messages — and ensures your florist has everything needed to create a meaningful tribute.

Corporate Recurring Orders

Businesses calling to set up weekly reception arrangements or event flowers are captured and converted into long-term accounts. Lily collects the brief, schedules the delivery cadence, and hands off to your accounts team with a complete summary.

Same-Day Delivery Scheduling

Impulse gifting occasions — anniversaries, birthdays, apology flowers — arrive as urgent same-day requests. Lily checks your delivery zones, quotes the cost, schedules the window, and captures the order before the customer rings the next florist.

Seasonal Promotions & Specials

Valentine's Day, Mother's Day, Christmas — your busiest periods generate an enormous volume of calls. Lily promotes your seasonal specials, handles pre-orders, and manages the surge of enquiries without your phone team reaching breaking point.

Connects with your existing systems

Lily Speaks Your
Florist Software's Language

Works with the platforms your business already uses — or delivers every lead to your inbox if you prefer to keep things simple.

🌼
Floranext
Florist POS & Website
🌸
BloomNation
Marketplace Platform
🛒
Shopify
E-commerce Orders
🔲
Square POS
Payments & Inventory
🚗
Uber Direct
Same-Day Delivery
🛵
DoorDash Drive
On-Demand Delivery

Not using one of these? Lily captures every enquiry and delivers it to your inbox or CRM — with any system, or none at all.

Client Results

What Australian Florists Are Saying

Florists across Australia share how Talking Widget changed their business.

"Before Lily, we were losing orders every evening because no one was at the shop to answer calls. Now she captures every enquiry overnight and my team wakes up to a full order sheet. Our weekly revenue went up noticeably in the first month — the Valentine's Day period alone would have paid for the whole year."

Cassandra Whitfield
Owner, Whitfield Flowers — Double Bay, Sydney NSW

"Wedding enquiries are the lifeblood of our business. Lily handles every initial consultation request beautifully — she asks exactly the right questions and gives our lead florist a complete brief before the meeting. We've stopped losing high-value wedding clients to competitors who answer faster."

Madeleine Tran
Director, Bloom Studio — South Yarra, Melbourne VIC

"What I didn't expect was how well Lily handles sympathy calls. Those are the most sensitive enquiries we get and I was worried an AI would feel cold. It doesn't at all — she's warm, she's patient, and she gathers every detail with care. Our families have even commented on how helpful the initial call was."

Rebecca Stanton
Owner, The Flower Room — Paddington, Brisbane QLD
Frequently Asked Questions

Everything You Want to Know

Common questions from florists considering Talking Widget for their business.

An AI voice agent for florists handles inbound calls and website enquiries around the clock. It captures bouquet orders, answers questions about flower availability and pricing, books wedding and event consultations, schedules same-day delivery, and manages sympathy flower enquiries — all without requiring a staff member to be available. The result is more orders captured, fewer missed calls, and a team that can focus entirely on the craft of floristry.

Yes. Lily is trained to handle sympathy and funeral flower enquiries with warmth and sensitivity. She takes the time to acknowledge the situation, asks only the questions that are necessary, and gathers every detail — occasion, delivery address, budget, flower preferences, and any personalised message. A full brief is then passed to your florist so they can prepare a meaningful arrangement with everything they need.

Talking Widget integrates with leading florist platforms including Floranext, BloomNation, Shopify, and Square POS for order management. For delivery logistics, it connects with Uber Direct and DoorDash Drive to schedule same-day deliveries automatically. If you use a different system, Lily still captures every enquiry and delivers a complete summary to your inbox or CRM — with every detail your team needs to fulfil the order.

Absolutely. Wedding enquiries are high-value and time-sensitive. Lily collects the wedding date, approximate guest count, preferred floral style, and budget range, then books a consultation directly into your calendar. Your florist receives a full brief before the meeting — including the couple's aesthetic preferences and any specific flower requests — so they can prepare personalised recommendations and arrive ready to close the booking.

Setup takes under five minutes. You provide your shop name, services, pricing ranges, delivery zones, and opening hours. The widget is then embedded on your website with a single line of code — no developer required. It works with WordPress, Squarespace, Wix, Shopify, and any platform that allows you to add custom HTML to your pages.

Yes — and this is where Lily delivers the most value for florists. After-hours orders represent a significant portion of lost revenue for most flower shops. Lily is available 24/7, including public holidays and peak gifting periods such as Valentine's Day, Mother's Day, and Christmas. During high-volume periods, she manages the entire surge without your phone team reaching capacity — capturing pre-orders, quoting availability, and scheduling deliveries automatically.

Hear Lily in Action

Click the voice button below and speak directly with your future florist AI assistant. Ask about same-day delivery, how to order a bouquet, or what sympathy arrangements are available — just like a real customer would.

Click the voice button in the bottom-right corner to speak with Lily live

This is the same widget that embeds directly on your flower shop or studio website. Customers click once and speak — no apps, no downloads, no friction.

Demo note: This live demo uses the Talking Widget shared demonstration assistant. In your production deployment, Lily will be trained specifically on your shop — your arrangements, your pricing, your delivery zones, and your tone. The demo agent is for exploration only and does not represent a specific florist.
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