Alex is your IT business's 24/7 AI voice front line. He handles helpdesk triage, password resets, new client enquiries, outage reports, and remote support scheduling — so your engineers focus on the work that actually requires their expertise.
14-day free trial. No credit card required. Live on your website in under 5 minutes.
How It Works
Alex integrates with your existing website and PSA platform in minutes. No custom development. No ongoing maintenance.
A client hits an issue and visits your website or calls your helpdesk number. Alex is immediately available 24/7 via the voice widget — answering within two seconds, even at 2am during a server outage.
Always available. Zero hold time.Alex asks targeted diagnostic questions, walks the caller through common resolutions, and categorises the issue by priority and type. For issues that need a human, Alex creates a fully structured ticket in your PSA — no manual re-entry required.
Structured data. No ambiguity.Your engineers start every ticket already knowing the affected system, error description, steps the client has tried, and the priority classification. Faster resolution. Happier clients. Fewer repeat calls about the same issue.
Engineers, not receptionists.Real Conversations
These are the exact types of calls your team fields every day. Watch how Alex handles them — professionally, accurately, without escalating.
Use Cases
Alex speaks the language of IT. He handles the full range of client interactions that consume your technicians' time before a single engineer picks up the phone.
Alex asks the right diagnostic questions upfront — affected systems, error messages, what the user has already tried, priority level. Tickets arrive in your PSA pre-categorised and prioritised, so engineers start informed, not from scratch.
When RMM tools detect anomalies, Alex cross-references them with incoming client calls to identify correlated issues. Outage reports get classified as P1 or P2 based on scope — partial vs full — and trigger the right escalation path automatically.
When a new managed client signs up, Alex handles their intake call — collecting environment details, device counts, software stacks, and key contact names. Your onboarding engineer receives a fully briefed handoff rather than starting from a blank form.
Invoice questions, plan upgrades, and usage queries are frequent — and time-consuming for your admin team. Alex handles standard billing enquiries, explains plan inclusions, and routes complex cases to the right team member. No more billing interruptions for technical staff.
Alex books remote support sessions directly into your technicians' calendars based on the severity and type of issue. Clients receive a confirmation with the join link. Non-urgent tickets get queued; urgent issues trigger immediate dispatch. Zero phone tag.
Clients calling to check ticket status get accurate updates from Alex without interrupting the engineer working the ticket. Alex knows your SLA tiers and communicates realistic resolution timeframes — keeping clients informed and your team focused on resolution, not status calls.
Platform Integrations
Alex connects to the platforms your MSP or IT business already runs on — no custom development required, no double entry.
Tickets created by Alex flow directly into ConnectWise with full triage data — category, priority, client, affected asset.
Native IntegrationAlex-generated tickets sync to Autotask PSA in real time. Client and contract lookups ensure tickets land on the correct account instantly.
Native IntegrationAll triage conversations create structured Freshdesk tickets. Group routing, tag assignment, and priority fields are set automatically by Alex at intake.
Native IntegrationFor enterprise IT teams using ServiceNow, Alex creates incidents with classification, affected CI, and urgency pre-populated — compatible with ITSM workflows.
Enterprise ReadyAlex creates Zendesk tickets with full conversation context, assigns them to the right group or agent based on issue type, and sets SLA start time automatically.
Native IntegrationHaloPSA users get full bidirectional sync. Alex creates tickets with agent, team, and priority routing pre-set from intake — fully aligned to your HaloPSA ticket templates.
Native IntegrationClick the microphone and speak to Alex exactly as one of your clients would. Report an issue, ask about pricing, or test an outage scenario. This is the live widget that embeds on your website — no signup required to try it.
This is a live demonstration of the same widget that embeds directly on your IT business website. No signup required to test it.
What IT Businesses Say
Australian MSPs and IT support businesses on what changed after deploying Alex on their website and helpdesk line.
"We're a team of six engineers covering 38 managed clients. Before Talking Widget, our helpdesk line was chaos — calls queuing, clients frustrated, engineers constantly interrupted before they could finish a job. Alex now handles about 60% of inbound calls without any technician involvement. Our average ticket resolution time has dropped because engineers arrive at every job already knowing what they're walking into."
"The thing I didn't expect was how much better our new client conversion rate would get. Before, after-hours enquiries went to voicemail and most never called back. Now Alex speaks to every prospect whenever they call, qualifies them properly, and the details are in our CRM by the time we're back in the office. We've signed four new managed clients in two months who came through after-hours enquiries Alex handled."
"We were sceptical that an AI could handle technical triage well enough for our clients, who are mostly professional services firms with high expectations. But Alex asks exactly the right questions — sometimes better than a junior helpdesk staff member. Our ConnectWise tickets now arrive pre-categorised, prioritised correctly, and with enough detail that we can assign them without a follow-up call. It's genuinely saved us time every single day."
Common Questions
Technical questions from MSP owners, IT managers, and helpdesk leads — answered plainly.
Setup takes under five minutes. Works on any website platform. Integrates with ConnectWise, Autotask, Freshdesk, and more. No IT resources required, no lock-in contracts.
14-day money-back guarantee. Cancel any time. No lock-in contracts.