Shipment Tracking & Status Updates
Max pulls real-time shipment status, last-scan location, and estimated delivery window from your TMS — then delivers a clear, professional answer to the caller without involving dispatch staff.
Highest Volume
Logistics & Freight
Every Tracking
Call Answered
Instantly
Max, your AI logistics operations assistant, handles every shipment enquiry, delivery ETA call, pickup request, and quote — around the clock, without tying up your dispatch team.
Live in under 5 minutes
No code required
Cancel any time
Online 24/7
Max handles
Shipment tracking & status updates
Delivery ETA enquiries
Pickup scheduling & booking
Freight quote requests
Customs documentation queries
Driver dispatch coordination
After-hours call capture
200+
tracking enquiry calls a logistics company handles daily
67%
of freight enquiries are routine status or ETA questions
8 min
average hold time for customers calling dispatch at peak
$420
average revenue value of a missed commercial freight quote
What Max Does
Every Logistics Conversation, Handled
From the warehouse floor to the last mile, Max keeps operations moving — and customers informed.
Delivery ETA Enquiries
Consignees and business clients who need an accurate delivery window get an instant ETA from Max — with route, weather, and carrier delay context included where relevant. No hold music required.
Customer Satisfaction
Pickup Scheduling
Max collects pickup address, freight dimensions, weight, and preferred time windows — then logs the booking request directly into your system or routes it to the right depot for confirmation.
Operations
Quote Requests
Prospective customers who want a freight quote describe their shipment details to Max — origin, destination, weight, dimensions, and timeline — and receive a structured request your sales team can action with everything in hand.
Lead Capture
Customs & Documentation Queries
International shippers frequently call with questions about import documentation, HS codes, and customs clearance requirements. Max provides accurate guidance and escalates complex cases to your compliance team with context already captured.
Compliance Support
The Situation Today
Your Dispatch Team Didn't Sign Up to Be a Call Centre
Logistics operations teams spend a disproportionate amount of time on predictable, repetitive enquiries that AI can handle completely.
Without Max
Dispatch spends hours on calls that should never reach them
- Dispatchers interrupted 20–40 times daily for tracking status calls
- After-hours enquiries go to voicemail — customers defect to competitors
- Peak-period call queues damage client relationships and renewal rates
- Missed quote requests represent thousands in lost monthly revenue
- Customs and documentation questions delay international shipments
- Driver dispatch coordination disrupted by inbound call volume
With Max
Max handles every routine enquiry — dispatch runs operations
- All tracking and ETA calls answered in under one second, 24/7
- After-hours enquiries captured and actioned the next morning
- Peak periods absorbed without adding headcount or hold queues
- Every quote request structured and delivered to your sales team
- Customs guidance delivered instantly; complex cases escalated cleanly
- Dispatch teams focused on movement, not answering the phone
The Process
From First Word to Resolved Enquiry
Three steps. Under ninety seconds. Zero dispatcher involvement required.
1
Customer Calls or Clicks
A client calls your number or clicks the voice widget on your website. Max answers within one second, at any hour — including weekends and public holidays.
2
Max Resolves the Enquiry
Max identifies the nature of the call, retrieves live shipment data, books the pickup, captures the quote request, or provides documentation guidance — professionally and accurately.
3
Team Gets a Clean Handoff
Every interaction is logged, summarised, and pushed to your TMS, CRM, or email — so your team always has full context when they need to follow up on anything that requires human action.
Platform Integrations
Works With Your Existing Freight Stack
Max connects to the platforms your operations already run on — no custom development required.
CartonCloud
TMS & WMS
Shippit
Multi-carrier shipping
Sendle
Parcel delivery
StarTrack
Business freight
Australia Post
eParcel & Express
From the Industry
Freight Operators Who Made the Switch
Hear from operations managers, depot supervisors, and freight business owners across Australia.
Our dispatch team was fielding over 180 calls a day during the peak season — two thirds of which were just customers asking where their freight was. After deploying Talking Widget, that number dropped to under 30. Our operators are focused on actual freight movement, not playing telephone switchboard.
We were losing commercial quote requests that came in after 5pm every night. Max captures every single one now — the caller gets an acknowledgement straight away, and our sales team has a fully structured brief waiting for them the next morning. We picked up four new wholesale accounts in the first two months alone.
Running international freight, we get customs queries at all hours from clients across different time zones. Max handles the standard documentation questions accurately and escalates the complex cases cleanly. Our compliance team gets a full summary of what was asked and what was told — it's cleaner than what a junior staff member would produce.
Ready to Get Started
Give Your Operations a
Voice That Never Goes Offline
Max is live on your website in under five minutes. No code. No contracts. Cancel any time. Start answering tracking calls and capturing quote requests from day one.
No credit card required to start. Plans from $497/mo.
Demo Notice: The voice widget on this page is powered by a shared demonstration agent for evaluation purposes only. When you subscribe to Talking Widget, Max will be fully configured with your company name, freight systems, tracking integrations, and operational knowledge. This demo uses a generic configuration and does not have access to any real shipment data.