🛡️ Security Services

Meet Marcus, Your AI Security Dispatch Assistant

Marcus handles 24/7 dispatch, guard scheduling, and emergency calls — so your security company never misses a critical request, even at 3am on a public holiday.

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No credit card required. Live demo — works on any security company website.

Live AI Dispatch Assistant

On duty now
Marcus
Security Dispatch AI Assistant
  • Emergency alarm response & dispatch
  • Guard scheduling & patrol booking
  • Event security quote capture
  • CCTV installation lead qualification
  • Site security assessment booking
Try Marcus Live →
0 Security calls and dispatch requests handled by Marcus each month Talking Widget platform data
$0 In revenue protected for security clients by capturing after-hours leads Aggregate client outcomes
0s Average response time — Marcus picks up and responds faster than any human receptionist Platform performance benchmarks
0% Client satisfaction rate when calls are answered immediately, around the clock Customer experience benchmarks

How It Works

Three Steps. Zero Missed Calls.

Marcus integrates with your existing security company website in minutes. No specialist IT resources required, no software to install, no operational disruption.

Client Contacts Your Company

A prospect or existing client lands on your website or reaches out via your main number. Marcus is immediately available as a voice widget — 24 hours a day, seven days a week, including public holidays when incidents are most likely to occur.

Any time. Any device. Any urgency.

Marcus Assesses & Responds

Marcus identifies the nature of the enquiry — alarm activation, patrol request, guard hire, event security, or CCTV installation — then responds with calm, professional authority. He collects all relevant property and contact details, answers common questions, and escalates genuine emergencies to your on-call team immediately.

Professional, calm, always on-brand.

Dispatches, Books & Captures

Every interaction produces a result. Patrol requests are logged and dispatched. Guard schedules sync to your operations platform. Consultation bookings land in your calendar. Lead details flow to your CRM. Nothing is lost, nothing delayed. Your team starts every shift fully briefed.

Integrated. Traceable. Zero admin overhead.

Conversation Scenarios

Hear How Marcus Handles Real Calls

Five realistic examples of the conversations Marcus has with your clients every day — from emergency alarm responses to site security assessment bookings.

Emergency Response

Emergency Alarm Activation

Caller
Our alarm is going off at our warehouse right now — we're not sure if there's been a break-in. We need someone out there.
Marcus
Understood — I'm treating this as urgent. Can you confirm the property address and whether anyone is on site at the moment?
Caller
22 Industrial Drive, Dandenong. No one's there — I'm calling remotely.
Marcus
I've logged the address and escalated this to our on-call response team. A patrol officer has been dispatched. You'll receive a call from the responding officer within ten minutes. Please stay available on this number.
Guard Scheduling

Guard Scheduling Request

Caller
We need two guards at our construction site in Parramatta, Monday through Friday, six to six. How do we arrange that?
Marcus
I can get that process started for you now. Can I take the site address, the start date you need coverage from, and your name and contact number?
Caller
48 Church Street, Parramatta. Starting next Monday. I'm Tony Reeves — 0417 882 334.
Marcus
Thank you, Tony. I've logged the site details and your shift requirements. Our staffing coordinator will call you within two business hours to confirm guard assignments and pricing. You'll also receive a summary by email.
Event Security

Event Security Quote Request

Caller
I'm organising a corporate gala in Melbourne — about 400 attendees. What would security cost for the evening?
Marcus
For an event of that size, we'll put together a tailored proposal. Can I take the venue name, date, and the best email address to send the quote to?
Caller
Crown Melbourne, 15 March. My email is james@eventcorp.com.au.
Marcus
Perfect. I've sent those details to our events security team, James. Expect a formal proposal within 24 hours. Is there anything specific around entry management or crowd control I should note for the brief?
CCTV Installation

CCTV Installation Enquiry

Caller
We want cameras installed across our retail store and the carpark out the back. Who do I speak to about that?
Marcus
CCTV design and installation is one of our core services. Our technicians will assess the site, recommend the right camera configuration, and manage the full installation. To book a site assessment, can I take your business name, suburb, and a contact number?
Caller
Nexus Sports, Chermside. My number is 0422 765 123.
Marcus
Noted. I'm booking a site assessment for your location. Our CCTV specialist will contact you within one business day to arrange a time that suits you and provide an obligation-free quote.
Site Assessment

Site Security Assessment Booking

Caller
We've just moved into a new office building and we want someone to come and assess our overall security setup — access points, parking, reception.
Marcus
A comprehensive site security assessment is the right starting point. Our consultants produce a detailed report covering vulnerabilities, recommended upgrades, and a prioritised action plan. What is the property address and how many floors does the building cover?
Caller
Level 7, 101 Collins Street, Melbourne CBD. It's a full floor — about 60 staff.
Marcus
Understood. I've logged your details and booked you a security consultation. Our corporate consultant will reach out within one business day to schedule the site visit and discuss your specific concerns before the assessment.

Use Cases

Every Service Your Front Desk Manages, Automated

Marcus handles the full range of client interactions that consume your operations team's time every day — with the calm authority your industry demands.

Emergency Dispatch & Alarm Response

When an alarm activation comes in at 2am, Marcus responds immediately. He collects property address, contact details, and on-site status, escalates genuine emergencies to your response team, and keeps the caller informed throughout. Response time under 30 seconds, every time.

Guard Scheduling & Patrol Booking

Construction sites, retail chains, healthcare facilities, and industrial yards requesting security guard coverage get immediate intake. Marcus captures shift patterns, site requirements, licence type needs, and contact details — delivering a fully qualified brief to your staffing team.

Event Security Bookings

Event organisers enquiring about crowd control, entry management, festival security, or corporate venue guarding get a professional first response. Marcus collects all event parameters and routes the qualified lead to your events team so a formal proposal reaches the client within hours.

CCTV & Surveillance Installation

Surveillance enquiries — residential, commercial, and industrial — are handled with precision. Marcus qualifies each lead by site type, location, and camera count, then books a site assessment with your installation team. No opportunity sits in a voicemail queue overnight.

Site Security Assessments

New tenants, expanding businesses, and property managers requesting security reviews are captured and booked with efficiency. Marcus gathers site details, staff numbers, key concerns, and preferred timing — so your consultant arrives at the assessment with a complete brief already prepared.

Corporate Security Consulting

Enterprise clients seeking threat assessments, executive protection planning, and security policy reviews find Marcus ready to engage professionally. He captures the scope of the engagement, key contacts, and compliance requirements — routing each opportunity to your consulting team fully documented.

Integrations

Works With Your Existing Security Stack

Marcus connects with the platforms your operations team already relies on. Guard schedules, patrol requests, and client enquiries flow directly into your existing systems — no manual re-entry, no missed handoffs.

TrackTik
Silvertrac
TEAM Software
Deputy
ServiceM8
Xero

Talk to Marcus Right Now

Click the button below and experience exactly what your clients hear when they contact your company. Ask Marcus about emergency dispatch, guard scheduling, event security, CCTV installation, or site assessments.

Our alarm is going off right now I need guards on site next week Quote for event security — 300 guests CCTV for our warehouse Book a site security assessment

This is a live demonstration of the same widget that embeds on your security company website. No signup required to test it.

What Security Companies Say

Results That Speak for Themselves

Australian security professionals on what changed after deploying Marcus on their company website.

★★★★★

"We were losing patrol contracts to competitors who responded to enquiries faster. Since deploying Marcus, every call is answered immediately — including the 2am ones. We have picked up three new commercial contracts in six weeks because we were simply the first to respond. The ROI was immediate."

David Kowalski
Director, Sentinel Security Group — Parramatta, NSW
★★★★★

"Our operations manager was spending two hours every morning returning overnight voicemails. Now Marcus handles all of that intake automatically. The leads arrive fully qualified, the property details are already logged, and our team picks up from where Marcus left off. The time saving has been substantial."

Alicia Tran
Operations Manager, Apex Guard Services — Dandenong, VIC
★★★★★

"Event security contracts go to whoever gets a proposal in front of the client fastest. Marcus qualifies the lead, captures the event details, and routes it straight to our coordinator. We shortened our quote turnaround from 48 hours to under four. That speed has directly won us contracts we would otherwise have lost."

Brett Callahan
Managing Director, Fortis Event Security — Fortitude Valley, QLD

Frequently Asked Questions

Everything You Need to Know

Common questions from security company owners and operations managers before deploying Marcus on their website.

Yes. Marcus operates 24 hours a day, seven days a week, including weekends and public holidays. He responds to alarm activation enquiries, collects property details and on-site status, and escalates genuine emergency matters to your on-call response team immediately. No call goes unanswered regardless of the time — response under 30 seconds, every time.
Marcus collects the site address, shift requirements, guard licence needs, preferred start date, and contact details. This information flows directly to your operations team or scheduling platform — TrackTik, Deputy, TEAM Software — so guard assignments can be confirmed quickly. No lead falls through the cracks, even during overnight peaks.
Marcus collects event details including venue, date, expected attendance, and guard requirements, then routes the qualified lead to your events team for a formal proposal. He can also provide indicative pricing ranges for standard event packages if you configure those into his knowledge base during onboarding.
Talking Widget integrates with TrackTik, Silvertrac, TEAM Software, Deputy, ServiceM8, and Xero via webhook and API. Guard schedules, patrol requests, client enquiries, and lead data flow directly into your existing operations software — eliminating double-entry and keeping your team's workflow intact.
The Talking Widget embed code is a single line of HTML that takes under five minutes to add to any website — WordPress, Wix, Squarespace, or a plain HTML site. Marcus can be personalised with your company name, service areas, escalation protocols, and pricing ranges within the same session. No developer resources or specialist IT support required.
Yes. Marcus handles enquiries from both residential and commercial clients effectively. You can configure separate conversation flows for each client segment — residential alarm monitoring, commercial access control, industrial patrol services, and corporate security consulting — so every caller receives the most relevant response and the right follow-up action is triggered automatically.
Marcus is configured to speak with calm, professional authority appropriate to a licensed security organisation. He never uses casual language, always confirms details clearly, and handles sensitive matters with the discretion your clients expect. His tone reflects the standards of a well-run, professional security operation — not a call centre.

Ready to Add Marcus to Your Security Company?

Setup takes under five minutes. Works on any website platform. No IT team required, no lock-in contracts. Your first emergency call is answered before the end of today.

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