Every Parent Enquiry Answered — Day or Night
Emma handles enrolment enquiries, waitlist questions, fee information, daily schedule queries, and tour bookings — 24 hours a day, 7 days a week — so your educators can stay focused on the children in their care.
during busy hours
available
any website
during peak care hours
outside business hours
on a single phone enquiry
childcare administrator
Use Cases
Every Enquiry Handled. Every Family Helped.
Emma speaks warmly and professionally, handling your most common parent interactions so your team can focus entirely on delivering quality care in the room.
Enrolment Enquiries
Parents seeking a placement receive accurate, up-to-date information about available spots, age groups, days offered, and the enrolment process. Emma guides families through each step and collects their details so your team can follow up with a completed enquiry in hand — no phone tag required.
Waitlist Management
Families on the waitlist receive an immediate response when they ask about their position, expected availability, or how to update their preferences. Emma captures new waitlist registrations end-to-end, reducing the administrative burden on your office staff significantly throughout the week.
Daily Schedule & Program Info
Parents regularly call to ask about drop-off and pick-up times, meal schedules, rest routines, and weekly program activities. Emma provides accurate, consistent answers based on your centre's current configuration — eliminating the time educators and office staff spend on these repeat calls throughout the day.
Fee Enquiries & CCS Guidance
Questions about fee schedules, Child Care Subsidy eligibility, gap fees, and payment methods are among the most time-intensive calls a childcare centre receives. Emma answers these accurately based on your current fee structure, explains the CCS process clearly, and reduces the volume of billing queries your office team handles every single day.
Centre Tour Bookings
Prospective families exploring their childcare options can book a guided tour of your centre directly through Emma — choosing a date and time that suits them, without waiting for a callback. Tour details are forwarded to your team with the family's name, contact number, and the age of their child already captured.
Emergency Contact Capture
Parents needing to update emergency contact details, authorised pick-up persons, or allergy and medical information can initiate these updates through Emma at any time of day. Details are logged securely and flagged for staff confirmation — ensuring records remain current without requiring a separate office visit.
Real Conversations
See Emma in Action
Five real parent enquiry scenarios — the kind your team fields every single day. See how Emma handles each one with warmth, accuracy, and zero hold time.
New Family — Enrolment Enquiry
Most Common
Waitlist Position Check
Fee Schedule & CCS Subsidy Question
Daily Schedule & Meal Times
Emergency Contact Update
Integrations
Works With Your Existing Software
Emma connects with the childcare management platforms your team already uses — no duplicate data entry, no switching systems.
How It Works
Live on Your Website in 5 Minutes
A simple three-step process. No IT team, no custom development, no ongoing maintenance from your staff.
We Configure Emma for Your Centre
You provide your centre's fee schedule, age groups, availability, daily routine, and integration details. We configure Emma with your specific information so every answer is accurate to your centre — not a generic script. Takes less than 15 minutes of your time.
Embed Emma on Your Website
A single line of code installs Emma as a voice widget on your centre's website. She works on any website platform — Wix, WordPress, Squarespace, or custom-built. No technical knowledge required. Your web provider can handle the install in under two minutes.
Enquiries Answered. Staff Notified.
Emma handles every parent enquiry and captures the details. Your team receives a complete summary — family name, contact number, child's details, and the specific enquiry — so they can follow up efficiently. Your staff focus on care. Emma handles the phones.
Built for the Sensitivity of Early Learning
Childcare centres handle some of the most sensitive data in any industry — children's personal details, medical records, emergency contacts, and family information. Emma is built from the ground up with this responsibility in mind.
- All data transmitted and stored using AES-256 encryption. No parent or child data is used to train AI models.
- Australian Privacy Principles (APP) compliant. Data is hosted on Australian infrastructure only.
- ACECQA-aligned administrative protocols. Emma never discusses a child's health or wellbeing status — operational admin only.
- Every conversation is logged and auditable. Your centre retains full access and control of all conversation records at all times.
- Child Safe Scheme compliant. Emma does not interact directly with children — only with parents, carers, and authorised contacts.
- Right to explanation available to all families. Any family can request a summary of their interactions with Emma at any time.
Hear Emma in Action
Click the voice button and speak with Emma directly. Ask about enrolment, fees, waitlists, the daily schedule, or booking a tour — just as a parent would.
What Centres Say
Early Learning Centres Love Emma
"We were missing calls constantly during morning drop-off — it was our busiest time and every line was tied up. Emma now handles all enrolment enquiries while our team focuses on the children arriving. We've had three new families enrol in the first month purely because someone answered their call at 7am."
"The CCS fee questions used to take up a significant part of our admin team's day. Parents would call three or four times trying to understand what they'd actually be out of pocket. Emma explains it clearly, consistently, and in plain language every single time. Our admin load dropped noticeably in the first week."
"We were sceptical about whether parents would actually talk to an AI. They absolutely do. I had a parent call me personally to say how impressed they were with the information they received — they didn't realise it wasn't a person until I told them. The conversational quality is genuinely impressive."
Testimonials are illustrative examples. Individual results will vary based on centre size, enquiry volume, and configuration.
Ready to Add Emma to Your Centre?
Setup takes 5 minutes. No IT team required. Works on any childcare centre website. Emma is live answering parent enquiries the same day.
14-day money-back guarantee. No lock-in contracts. Cancel any time.