Meet Dr. Liam — Your Practice's 24/7 AI Receptionist
Dr. Liam handles new patient bookings, WorkCover and motor vehicle accident enquiries, ongoing treatment plan scheduling, and after-hours calls — all day, every day, without putting a single patient on hold.
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How It Works
Patient Calls. AI Assesses. Appointment Booked.
A simple three-step process that connects with your existing practice management software in minutes — no custom development, no disruption to your existing workflow.
Patient Calls or Visits Your Website
Dr. Liam is available around the clock via a voice widget embedded on your practice website. With optional telephony integration, he can also handle your existing clinic phone line. Patients speak naturally in plain language — exactly as they would with a human receptionist at the front desk.
AI Assesses the Enquiry
Dr. Liam identifies the patient's need and handles it end-to-end: booking new consultations against your live availability, collecting WorkCover and MVA claim details, scheduling ongoing treatment packages, coordinating x-ray referrals, or routing after-hours concerns to the appropriate clinical pathway.
Appointment Booked. Staff Notified.
Confirmed appointments are synced to your practice management system. Your reception team receives a complete summary of every conversation — patient name, contact details, reason for visit, claim information, and any clinical flags — so they begin each day fully briefed with zero additional administrative burden.
Real Conversations
How Dr. Liam Handles Your Most Common Calls
See exactly how Dr. Liam responds to the enquiries your reception team fields every single day — naturally, professionally, and without ever putting a patient on hold.
Initial Consultation Booking
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6-Visit Treatment Plan Scheduling
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Compensation & Accident Claim Enquiry
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X-ray & Referral Coordination
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Corporate Wellness Programme Enquiry
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Use Cases
Everything Your Front Desk Handles, Automated
Dr. Liam speaks naturally and manages your most common patient interactions so your reception team can focus on patients present in the clinic — not those waiting on hold.
New Patient Appointment Booking
First-time patients receive immediate assistance booking their initial consultation — including a clear explanation of what to expect, what to bring, and how long the appointment will take. Dr. Liam captures their presenting condition, preferred chiropractor, and contact details, then syncs the booking directly to your practice calendar.
Treatment Plan Management
Existing patients on multi-visit care plans can schedule their next appointments without calling during business hours. Dr. Liam checks their remaining visits, matches them to their regular practitioner, and books recurring sessions in advance — reducing gaps in treatment schedules and improving patient adherence.
WorkCover & CTP Claim Enquiries
WorkCover and motor vehicle accident patients receive a clear, step-by-step explanation of how to access chiropractic care under their claim. Dr. Liam collects claim numbers, insurer details, and referral information — flagging complex cases for your administrative team while booking straightforward claims autonomously.
Imaging & Referral Coordination
Patients referred for x-rays or other imaging are guided through the process — what referral documents they need, which bulk-billed radiology options are nearby, and how to schedule their follow-up appointment once results are available. Referral forms are tracked and dispatched by the administration team within minutes.
Corporate Wellness Programmes
Businesses enquiring about corporate chiropractic packages, ergonomic assessments, or on-site clinic days are captured and qualified by Dr. Liam before being handed to the practice director. Every corporate lead is logged with company name, contact details, team size, and the specific services they are interested in.
After-Hours Enquiry Capture
Patients who call outside clinic hours are never sent to voicemail. Dr. Liam handles the enquiry, books appointments where possible, and logs the full conversation for staff to review each morning. Your reception team starts every day with a prepared list of patients already booked — no missed calls, no lost patients.
Integrations
Works with Your Existing Software
Dr. Liam connects with all leading Australian chiropractic and allied health practice management platforms — no migration, no data entry, no changes to how your team works today.
What Chiropractic Practices Say
Real Results from Real Practices
Chiropractic practices across Australia are capturing more new patients, reducing phone load, and improving the patient experience from the very first interaction.
"Our clinic sees about 120 patients per week across three chiropractors. Before the widget, our receptionist was constantly on the phone — most calls were repeat bookings and simple enquiries that absolutely didn't need a human to handle. Within the first month, our inbound call volume dropped by nearly half, and our receptionist now has time to actually look after the patients in front of her. The impact on the whole atmosphere of the clinic has been noticeable."
"The WorkCover and CTP functionality alone is worth it. We have a significant number of accident and WorkCover patients, and collecting the right claim details upfront used to take 10 to 15 minutes per call — often with the patient needing to call back. Now Dr. Liam gathers everything at first contact and flags it for our admin team with all the details already in the record. Our admin time on compensation claims has dropped substantially."
"We operate a solo chiropractic practice, so when I'm in with a patient, calls go to voicemail. We were losing new patients to competitors every week because we couldn't answer in time. Since launching the widget, every enquiry gets an immediate, professional response regardless of what I'm doing. New patient bookings have increased by about 35 per cent, and I haven't changed a single thing about how I run sessions. It simply handles the front desk for me."
* Testimonials are illustrative examples. Names and practices are fictional and for demonstration purposes only.
Common Questions
Questions About AI for Chiropractic Practices
Everything you need to know about adding an AI receptionist to your chiropractic practice.
Hear Dr. Liam in Action
Click the voice button in the bottom-right corner and speak with Dr. Liam directly. Ask about booking a first appointment, WorkCover claims, treatment packages, or anything a chiropractic patient might enquire about at your practice.
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The Problem We Solve
The Hidden Cost of a Missed Patient Call
Every unanswered call, every voicemail left unreturned, and every patient sent to hold is a potential patient booking with a competitor — often permanently. Dr. Liam eliminates every one of these failure points.
Without AI Receptionist
- —New patient calls go to voicemail after hours — up to 40% never call back
- —Reception staff spend 60–70% of their day on repeat booking calls
- —WorkCover and MVA patients face multiple callbacks to gather claim details
- —Treatment plan patients book inconsistently, disrupting clinical outcomes
- —Corporate enquiries routed to voicemail — warm leads lost permanently
- —Full-time receptionist costs $45,000–$60,000 per year with ongoing training burden
With Dr. Liam — AI Receptionist
- ✓Every new patient enquiry answered within seconds — 24 hours a day, 7 days a week
- ✓Reception team freed from repetitive calls to focus on in-clinic patient experience
- ✓WorkCover and CTP details collected at first contact — zero callbacks required
- ✓Treatment plans booked in advance — consistent appointment cadence, better outcomes
- ✓Corporate wellness leads captured and qualified immediately — not lost to voicemail
- ✓Fraction of the cost of a full-time receptionist — no sick days, no training, no turnover
The average chiropractic practice misses 8–12 new patient enquiries per week outside business hours. At an average patient lifetime value of $1,800, that represents over $800,000 in potential revenue lost each year — to voicemail.
See Dr. Liam in Action →Elevate Your
Chiropractic Practice
Setup in minutes. Works on any practice website. No developers, no IT configuration, no disruption to existing systems. Start capturing every patient enquiry today — including the ones that arrive after your clinic closes for the evening.
14-day money-back guarantee. Cancel anytime. No lock-in contracts.
Trusted by chiropractic, physiotherapy, and allied health practices across Australia. Setup in 24 hours or less. Dedicated onboarding support included with every plan.