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Marinas & Boating Businesses

Your Marina's
24/7 AI Harbour Master

Captain Riley handles berth enquiries, boat service bookings, fuel dock availability, and charter requests around the clock — so your team can focus on running the waterfront, not answering the same questions all day.

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24/7 Always
available
40% More berth
enquiries captured
5 min Setup on
any website

Live AI Harbour Master

Captain Riley
Marina & Boating AI Assistant

Captain Riley can help with:

  • Berth rental & availability enquiries
  • Boat service & maintenance bookings
  • Fuel dock & pump-out scheduling
  • Slip waitlist applications
  • Charter & tour bookings
Talk to Captain Riley →
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How It Works

Three Steps to a Fully Automated Marina

Captain Riley integrates with your existing website in minutes and immediately starts handling enquiries so nothing falls through the cracks.

Visitor Calls or Clicks the Widget

A boatie lands on your marina website after hours. They click the voice widget — or call your listed number — and are instantly connected to Captain Riley, ready to assist 24/7.

Captain Riley Answers & Qualifies

Captain Riley asks the right questions — vessel type, length overall, desired berth duration, service requirements — and qualifies the enquiry completely before your team sees it.

Books Berth, Schedules Service, Captures Lead

Captain Riley confirms the booking, adds the vessel to the waitlist, or schedules the service call — and sends a full summary to your marina management system and your team instantly.

Real Conversations

Captain Riley in Action — 5 Real Scenarios

These are the kinds of conversations Captain Riley handles every day, every evening, and every weekend — without your harbourmaster or office team needing to pick up the phone.

⚓ Berth Rental

New Vessel — Permanent Berth Enquiry

Hi, I've just bought a 38-foot sailing yacht and I'm looking for a permanent berth. Do you have anything available?
Congratulations on the new vessel! For a 38-foot sailing yacht we'd need a berth with at least 12 metres of length overall. We currently have two available berths in the main basin — one with direct shore power and one near the fuel dock. Can I take your name, contact number, and preferred move-in date so our marina manager can confirm the details and send you a licence agreement?
That sounds great — I'd prefer shore power access. Name is David Thornton, 0412 344 556.
Perfect, David. I've noted your preference for the shore power berth. Our marina manager will contact you on 0412 344 556 within the next business day to walk you through rates and paperwork. Is there anything else I can help with today?
🔧 Boat Service

Annual Haul-Out & Antifoul Booking

I need to book my boat in for its annual haul-out and antifoul. It's a 42-foot powercat. When's your next availability?
For a 42-foot powercat we'd need a two-day slot on the hardstand. We have availability coming up in the last week of the month — currently Thursday the 27th is free. The haul-out, pressure wash, antifoul application, and relaunch is typically a full-service package. Would that date suit, and shall I add your vessel to the schedule?
The 27th works. Vessel is "Blue Horizon", registered under Karen Walsh.
Excellent — "Blue Horizon" is booked in for haul-out on the 27th. Our marine services team will send a confirmation and antifoul product options to your contact details beforehand. Is your phone number or email the best way to reach you, Karen?
⛽ Fuel Dock

Fuel Dock Hours & Diesel Availability

What are your fuel dock hours? We're coming in from offshore tomorrow afternoon and need diesel — probably 400 litres.
Our fuel dock is open 7am to 5pm seven days a week. We have diesel available — current price is posted on the dock board and updated daily. For 400 litres arriving tomorrow afternoon, I'd recommend arriving before 3:30pm to allow enough time for fuelling and any other needs. Would you like me to notify the fuel dock team of your estimated arrival time and vessel name so they're ready for you?
Yes please — vessel name is "Offshore Spirit", ETA around 2pm.
Done — "Offshore Spirit" is noted for a 2pm arrival tomorrow with 400 litres of diesel required. Safe passage, and we'll have you sorted when you come alongside.
📋 Slip Waitlist

Joining the Permanent Slip Waitlist

I know you probably don't have anything right now, but I'd like to go on the waitlist for a permanent slip. My boat is a 52-foot motor cruiser.
Absolutely — we can get you onto the waitlist right now. For a 52-foot motor cruiser we'd be looking for a berth of 16 metres or above. Can I get your vessel name, beam width, draught, and whether you'd prefer a finger berth or a swing mooring if one comes available?
Vessel is "Pacific Wanderer", beam 4.8 metres, draught 1.6. Definitely prefer a finger berth.
"Pacific Wanderer" is now on our permanent berth waitlist — 52 foot, 4.8 metre beam, 1.6 metre draught, finger berth preference noted. Our harbour master will be in touch as soon as a suitable berth becomes available. What's the best name and number to contact you on?
⛵ Charter Enquiry

Half-Day Harbour Charter — Group of 12

Hi, I'm organising a work function and we'd like a half-day harbour cruise for about 12 people. Do you do that?
That sounds like a great event — we have charter vessels that comfortably accommodate groups of 12. A half-day cruise typically runs four hours and includes a licensed skipper. Catering packages can also be arranged. Can I ask what dates you're considering and whether this is a corporate function that might need a quote on letterhead?
Yes it's corporate — looking at late March. A formal quote would be great.
Noted — 12-person half-day corporate charter, late March, formal quote required. I'll pass your details to our charter manager who will send a full proposal including vessel options, catering packages, and pricing within 24 hours. Can I take your name, company, and best email address?

Use Cases

Every Marina Enquiry Your Team Handles, Automated

Captain Riley speaks naturally and manages your most common marina interactions — so your harbourmaster and office team spend their time on operations, not fielding routine calls.

Berth Rental Management

Prospective tenants enquire about berth availability, rates, and lengths at all hours. Captain Riley captures vessel specifications, preferred berth type, and contact details — and routes qualified leads directly to your marina manager ready to close.

Boat Service Scheduling

Annual haul-outs, antifoul applications, engine services, and osmosis treatments. Captain Riley qualifies the work required, checks hardstand availability, and books the vessel into your service schedule — no back-and-forth required.

Fuel Dock Operations

Boaties call ahead to confirm fuel availability, current pricing, and dock hours before committing to a long passage. Captain Riley answers instantly and pre-notifies your fuel dock team of incoming vessels and estimated fuel quantities.

Slip & Mooring Waitlists

Permanently full marinas still convert website visitors into waitlisted prospects. Captain Riley collects full vessel specifications and contact details, adds them to your waitlist database, and ensures no prospective tenant is ever turned away empty-handed.

Charter & Tour Bookings

Group function enquiries, sunset cruises, corporate charters, and fishing tours often come in after hours. Captain Riley qualifies the group size, preferred date, and catering requirements — and routes a complete brief to your charter team.

Marine Supply Enquiries

Boaties ask about chandlery stock, pump-out facilities, safety gear, and marine electronics availability. Captain Riley answers common product and stock questions and directs complex needs to your marine store team during business hours.

Connects with your marina management software

Marina Master
DockMaster
MarinaGo
Helm Connect
Molo
Square POS

Hear Captain Riley in Action

Click the button below and speak to Captain Riley directly. Ask about berth availability, boat service bookings, fuel dock hours, or anything a marina visitor would want to know.

Live demo. This is the same voice widget that embeds directly on your marina website. Your customers interact with a version personalised to your business, your berth availability, and your service offerings.

What Marina Operators Say

Results from the Water's Edge

★★★★★

"We were losing berth enquiries every weekend because nobody was in the office. Captain Riley changed that overnight. Within the first month we signed three new permanent tenants who had enquired on a Sunday evening — we would have missed all of them before."

Glen Harrington
Marina Manager, Southport Yacht Club Marina, Gold Coast
★★★★★

"Our office team was fielding the same fuel dock questions a dozen times a day. Captain Riley now handles all of that — hours, pricing, dock availability, pre-notification. My staff have time to actually look after our tenants properly instead of answering the phone constantly."

Sandra Kowalski
Operations Director, Rose Bay Marina, Sydney Harbour
★★★★★

"The charter side of the business has grown 28% since we installed the widget. People enquire at night, Captain Riley qualifies the group details, and our charter manager arrives in the morning with three or four ready-to-close leads in the inbox. It's a completely different experience."

Marcus Webb
Owner, Fremantle Harbour Charters & Marina, Fremantle

FAQ

Common Questions About AI for Marinas

Everything you need to know about adding Captain Riley to your marina website.

Captain Riley embeds on your marina website as a voice widget. Visitors click the microphone icon, speak naturally about berth availability, service bookings, or charter enquiries, and Captain Riley responds instantly — 24 hours a day, 7 days a week. All enquiry details are automatically captured and forwarded to your team.

Captain Riley integrates with leading marina management platforms including Marina Master, DockMaster, MarinaGo, Helm Connect, and Molo, as well as payment systems like Square POS. This enables seamless handoff from AI enquiry to confirmed booking within your existing marina management workflow.

Yes. Captain Riley collects full waitlist applications — vessel name, length overall, beam, draught, preferred berth type, and contact details — and adds them to your waitlist queue automatically. When a berth becomes available, your team has all the information needed to offer it immediately without a follow-up call to gather specifications.

Absolutely. Many charter enquiries arrive during evenings and weekends when your office is closed. Captain Riley answers every call, qualifies the enquiry, collects the preferred date, vessel type, group size, and contact details, then forwards a complete brief to your charter team to follow up the next morning. No lead is lost to an after-hours voicemail.

Setup takes approximately five minutes. You paste a small code snippet into your existing website — no development team required. Captain Riley works on any website platform including WordPress, Squarespace, Wix, and custom HTML sites. Your onboarding specialist will also help configure Captain Riley with your specific marina's berth availability, service offerings, and pricing.

Ready to Add Captain Riley to
Your Marina?

Setup takes five minutes. No IT team required. Works on any website platform. Start capturing every berth enquiry, service booking, and charter lead — day and night.

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