Meet Amelia,
Your 24/7 Pharmacy Voice AI
Amelia handles prescription status checks, medication refill requests, vaccination bookings, and product availability enquiries around the clock — so your pharmacists can focus on clinical care, not phone queues.
each weekday
status calls
always available
42% of pharmacy calls are about prescription status — AI handles them instantly, without interrupting your dispensary team.
How It Works
Customer Enquires. AI Assists. Pharmacist Informed.
A straightforward three-step process that integrates with your existing pharmacy systems and website — no custom development, no disruption to your dispensary workflow.
Customer Calls or Visits Your Website
Amelia is available 24/7 via a voice widget embedded directly on your pharmacy website. With optional telephony integration, she can also answer your pharmacy phone line — handling every call instantly during peak dispensing periods, evenings, and weekends when your team is at its busiest.
Amelia Handles the Enquiry
Amelia identifies what the customer needs and handles it completely: checking prescription status, logging refill requests, booking vaccination and consultation appointments, confirming product availability, and providing accurate opening hours — all in seconds, without hold music or interrupting your dispensary workflow.
Pharmacist Notified. Customer Served.
Every interaction is logged and summarised for your team. Refill requests, consultation bookings, and any escalated clinical enquiries are flagged and routed to the appropriate pharmacist with full context — so your team starts each day fully informed, with no voicemails to transcribe and no missed requests to chase.
Real Conversations
Hear Exactly What Amelia Says
These are the conversations Amelia has every day. Clear, professional, and always directing customers to a pharmacist when clinical input is needed.
Outcome: Refill request logged with full details and prescribing GP recorded. Pharmacist follow-up queued automatically. Customer kept informed without occupying pharmacist time on a routine administrative call.
Outcome: Amelia recognises a clinical boundary, avoids providing medical advice, and facilitates a warm transfer to the pharmacist with full context — ensuring the customer receives safe, accurate guidance from a qualified professional.
Outcome: Vaccination appointment confirmed, customer details and health fund information captured — ready for the pharmacist to complete the booking without any follow-up administrative work required.
Outcome: Trading hours confirmed and product category availability communicated — visit secured without any staff involvement. Customer directed to pharmacist for in-person product guidance on arrival.
Use Cases
Everything Your Counter Handles, Automated
Amelia speaks naturally with customers and manages your most common enquiries — freeing your pharmacist and dispensary staff to focus on clinical care, patient counselling, and accurate dispensing.
Prescription Management
Customers routinely call to check whether their prescription is ready for collection. Amelia checks status against your dispensing system and provides an instant, accurate response — whether the script is awaiting stock, currently being dispensed, or ready for pickup — without interrupting your dispensary workflow.
Stock Enquiries
Customers frequently call ahead to check whether specific OTC products, branded medications, or healthcare devices are in stock before making a trip. Amelia provides accurate stock status and pricing information from your inventory — reducing in-store frustration and saving everyone's time.
Health Advice Routing
When customers ask questions that require pharmacist input — dosage queries, drug interactions, medication suitability — Amelia recognises the clinical boundary immediately and facilitates a warm transfer or scheduled call-back with full context captured, ensuring safe and accurate clinical handoffs every time.
Delivery Scheduling
For pharmacies offering medication delivery services, Amelia manages the entire booking workflow — confirming delivery eligibility, capturing address and contact details, and scheduling a delivery window. Customers can arrange their delivery 24/7 without requiring staff time for a scheduling conversation.
Vaccination Bookings
Flu shots, COVID boosters, travel vaccinations, and other immunisation services can all be booked through Amelia. She checks your vaccination schedule, captures contact and health fund details, and sends a confirmed booking — freeing your team from managing vaccination calendars manually during seasonal peaks.
Compounding Order Enquiries
Pharmacies with compounding services can use Amelia to handle initial enquiries, capture product and patient details, confirm lead times, and schedule pickup or delivery of compounded preparations. Amelia logs all specifics for your compounding team and ensures customers receive a clear timeline from their first contact.
Integrations
Connects With Your Pharmacy Systems
Amelia works alongside the dispensing, prescribing, and medication management systems your pharmacy already relies on — with no disruption to your existing workflow.
Integration note: Amelia connects to pharmacy management systems via secure API. All configuration is handled by the Talking Widget onboarding team during setup — no technical work required from pharmacy staff. System compatibility is confirmed at onboarding.
What Pharmacies Say
Real Results from Real Pharmacies
Pharmacies across Australia are reducing counter interruptions, improving prescription turnaround communication, and delivering a faster customer experience from the very first interaction.
"We're a busy independent pharmacy — our dispensary handles around 160 prescriptions on a typical weekday. The phone was non-stop. Customers calling to check if their script was ready, whether we had a product in stock, what our public holiday hours were. Since Amelia came on board, those routine calls are handled without us lifting a finger. Our pharmacists now spend their time counselling patients at the counter rather than triaging phone calls. The change has been remarkable."
"The vaccination booking feature was the game-changer for us. During flu season we were fielding 40 to 50 vaccination enquiries a day on top of everything else. Trying to check the schedule, confirm availability, take down details — it was chaotic. Amelia now manages the entire booking process. Our flu clinic has been fully booked weeks in advance and I haven't had to manually schedule a single vaccination appointment since we went live."
"What convinced me was the after-hours capability. Customers were leaving voicemails late Friday nights — prescription refill requests, stock enquiries, requests to contact their GP. By Monday there'd be 15 or 20 messages to work through. Amelia handles every one of those interactions in real time, logs a structured summary for the team, and flags anything requiring pharmacist follow-up. Monday mornings are a completely different experience now."
* Testimonials are illustrative examples. Names, pharmacies, and scenarios are fictional and used for demonstration purposes only.
Hear Amelia in Action
Click the voice button and speak with Amelia directly. Ask about a prescription, a medication refill, vaccination availability, opening hours, or anything a customer might enquire about at your pharmacy counter.
Demo note: This demo uses a shared Talking Widget demonstration assistant. In a live pharmacy deployment, Amelia is configured with your pharmacy name, dispensing system connection, trading hours, services offered, and clinical escalation protocol. All interactions in the demo are handled by Talking Widget test infrastructure and do not connect to any real pharmacy system.
FAQ
Frequently Asked Questions
Common questions from pharmacy owners and managers exploring AI voice assistants for their business.
Add Amelia to Your
Pharmacy Today
Setup takes less than a day. Works on any pharmacy website. No developers required, no IT configuration, no disruption to your dispensary workflow. Start handling every customer enquiry — including the ones that arrive at 9 pm on a Sunday — from day one.
14-day money-back guarantee. Cancel anytime. No lock-in contracts.