Property Management

Stop Letting Phone Calls Run Your Day

Sophie is your property management office's 24/7 AI receptionist. She handles tenant enquiries, logs maintenance requests, books inspections, and manages after-hours emergencies — so your team can focus on growing the rent roll.

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60% Time lost to phone calls

24/7 Always available

5 min Setup to live

60%

Time on phone calls

Property managers spend more than half their working day on calls that could be automated

73%

Calls are routine

Maintenance updates, rent receipts, inspection reminders — all repetitive and predictable

3.2x

More portfolio capacity

Managers using AI handle more properties without additional headcount

Cost per call handled

Sophie answers every tenant call at no additional cost — flat monthly subscription

Your phone is the biggest drain on your rent roll growth.

Industry research shows that property managers spend up to 60% of their working day answering phone calls. The majority are routine — maintenance updates, inspection reminders, application status checks, after-hours emergencies that could be triaged without waking anyone up.

Every hour spent on routine calls is an hour not spent on landlord relationships, prospecting new managements, or actually growing your portfolio. Sophie absorbs that load completely.

60%

of a property manager's day is spent on the phone

Source: REIQ Property Management Industry Survey

Without Sophie

Tenants call at 7am about a dripping tap — you answer because it might be urgent
Prospective tenants call about an application that was submitted 3 days ago
Weekend emergencies interrupt family time even for non-urgent issues
New rental enquiries go to voicemail during peak call periods
Routine inspection bookings require back-and-forth calls with every tenant

With Sophie

Sophie logs the maintenance request, categorises urgency, and notifies your team
Application status updates are given automatically — no callbacks required
After-hours triage filters true emergencies from noise, only escalating what matters
Every new rental enquiry is captured and pre-qualified in real time, any hour
Inspection bookings are confirmed automatically with calendar sync

Use Cases

Everything Your Office Handles, Automated

Sophie speaks naturally, knows your portfolio, and handles the most common interactions without any staff involvement.

Maintenance Requests

Tenants describe the problem — Sophie logs it in your property management software, assigns a priority level, sends a reference number to the tenant, and notifies the appropriate tradesperson or property manager. No manual data entry required.

Most common call type

Rental Applications

Prospective tenants call about a listing. Sophie pre-qualifies them — income, references, pets, move-in date — and books them for an inspection. Only qualified applicants progress to your team's attention, saving hours of screening time per vacancy.

Vacancy fill rate

Inspection Bookings

Routine inspections, entry condition reports, and final bond inspections need coordination with tenants. Sophie sends reminders, confirms times, handles reschedule requests, and syncs confirmations with Inspection Manager or your PM software automatically.

Zero phone tag

Tenant Enquiries

Rent receipts, lease renewal dates, noise complaints, neighbour disputes, parking allocation questions — Sophie handles the full range of day-to-day tenant enquiries and gives instant answers or logs them for follow-up by the right team member.

24/7 coverage

Emergency After-Hours

A burst pipe at 11pm is an emergency. A dripping tap is not. Sophie triages all after-hours calls — assessing genuine urgency, dispatching emergency tradies for true emergencies, and routing non-urgent issues to the next business day queue.

Emergency triage

New Management Enquiries

Landlords searching for a property manager call your website at all hours. Sophie captures their details, asks about the property, current tenants, and management goals, then books a call with your business development manager — no lead slips through.

Rent roll growth

Real Conversations

See Sophie Handle Real Situations

These are the types of calls your team fields every single day. Sophie handles them all — naturally, professionally, and instantly.

Urgent Maintenance Request

Scenario 1 — Most common call type

Tenant — Mark

Hi, I'm calling because my hot water system has stopped working completely. I've had no hot water since last night.

Sophie

Hi Mark, I'm Sophie from your property management office. No hot water — that's definitely something we'll sort out quickly for you. Can I confirm your address and the property you're calling about?

Tenant — Mark

Yes, 14 Birchwood Close, Coorparoo. I've been renting here about two years.

Sophie

Got it, I can see your tenancy details. No hot water for over 12 hours is classified as urgent under the residential tenancy guidelines. I'm logging this as a Priority 1 maintenance request right now and I'll contact our licensed plumber to attend today. You'll receive a reference number and an estimated arrival time via SMS within the next 20 minutes. Is there anything else I can help you with?

Tenant — Mark

That's great, thank you. That's all I needed.

Maintenance logged as Priority 1 in PropertyMe — plumber dispatched automatically, tenant receives SMS confirmation. Zero staff time required.

Rental Application Enquiry

Scenario 2 — Vacancy pre-qualification

Applicant — Sarah

Hello, I'm calling about the 2-bedroom unit at 8 Sandgate Road. Is it still available?

Sophie

Hi! Yes, that property is still available for inspection. I'd love to get some details from you so I can book you a viewing. What's your name, and when would you ideally like to move in?

Applicant — Sarah

I'm Sarah Chen, I'm looking at 1st of next month. I'd be moving in with my partner and we both work full time.

Sophie

Excellent, that timing works well. The property is $480 per week — does that suit your budget? And do you have any pets I should note on the application?

Applicant — Sarah

That's within our budget, yes. No pets. Can we inspect this Saturday?

Sophie

Perfect. I've booked you in for Saturday at 10:30am. You'll get a confirmation and the full application form via email within a few minutes. The property manager will meet you there. Is there anything else you'd like to know about the property before Saturday?

Applicant pre-qualified, inspection booked in Inspection Manager, application form emailed automatically. Staff involvement: zero.

After-Hours Emergency Triage

Scenario 3 — 11:40pm Saturday night

Tenant — James

Hi, I need help. There's water coming through the ceiling in my bedroom. It's dripping onto my bed right now.

Sophie

James, that sounds serious — let's act quickly. First, is the water coming from a pipe or from rainfall outside? And is it just dripping, or is it flowing steadily?

Tenant — James

I think it's from the unit above — there's no rain. It's a slow drip but it's getting worse.

Sophie

Understood. This is a genuine emergency — a water leak from the floor above can cause structural damage and is a health risk. I'm dispatching an emergency plumber right now, and I'm also calling the property manager on their emergency line to notify them. In the meantime, move any electronics or valuables away from the leak and place a bucket if you have one. Can you give me your unit number?

Tenant — James

Unit 4, 32 Montague Road. Thank you, I wasn't sure if I should call this late.

Sophie

You absolutely should — that's exactly what this line is for. An emergency plumber will contact you within 30 minutes. I've sent you a confirmation text with the plumber's details and your reference number. Stay safe and call back if anything changes.

Emergency classified correctly. Plumber dispatched, property manager notified, tenant reassured. No manager required to take the initial call.

Routine Inspection Booking

Scenario 4 — Quarterly inspection coordination

Sophie

Hi, this is Sophie calling from your property management office. I'm getting in touch to schedule your upcoming routine inspection for 7 Stanley Street. Would you have a few minutes to confirm a time?

Tenant — Rachel

Oh sure, but I work most weekday mornings. Can we do afternoon?

Sophie

Of course. I have Thursday the 12th at 2:30pm or Friday the 13th at 3:00pm available. Which suits you better?

Tenant — Rachel

Thursday the 12th works perfectly.

Sophie

Confirmed. I've booked your routine inspection for Thursday 12th at 2:30pm. You'll receive a confirmation email shortly, and a reminder 48 hours before. The property manager will be in touch if anything changes. Is there anything you'd like to flag for the inspection while I have you?

Tenant — Rachel

Yes actually — the bathroom exhaust fan has been rattling. Could you note that?

Sophie

Noted. I've added a maintenance note for the bathroom exhaust fan so the property manager can assess it during the inspection. Thank you for letting us know — it's much more efficient to handle these things at the same visit.

Inspection booked in Inspection Manager, confirmation sent, maintenance item pre-logged for the same visit. One automated call replaced three manual ones.

New Management Enquiry

Scenario 5 — Rent roll growth

Landlord — David

Hi, I've been unhappy with my current property manager and I'm thinking about switching. I have two investment properties in the Toowong area.

Sophie

Hi David, you've called at the right time — our business development manager would love to speak with you. Just so I can give her the full picture: what's been the main issue with your current manager? Communication, maintenance handling, or something else?

Landlord — David

Mainly slow response times and they've been slow to fill vacancies. One property sat empty for 6 weeks last year.

Sophie

That's a significant pain point — 6 weeks of vacancy on an investment property is a real cost. I'd like to book you a complimentary portfolio review with our senior property manager. She can show you how we manage vacancy timelines and explain our communication guarantee. What time works best for a call this week?

Landlord — David

Wednesday afternoon would suit me.

Sophie

Confirmed — I've booked David in for a portfolio review call on Wednesday at 2:00pm. You'll receive a calendar invite and a brief overview of what to expect shortly. We look forward to speaking with you about your Toowong properties.

New management enquiry captured, pain points recorded, discovery call booked with BDM. Potential 2-property management signed without a single staff call.

Integrations

Works With Your Existing Software

Sophie integrates with the property management platforms your office already uses — no migration, no retraining, no disruption.

PropertyMe

Australia's leading property management software. Sophie logs maintenance requests, syncs inspection bookings, and reads tenancy data directly in PropertyMe.

Supported

PropertyTree

MRI Software's PropertyTree platform. Sophie connects to maintenance workflows, tenancy records, and trust accounting functions via the PropertyTree API.

Supported

Console Cloud

Console's cloud-based PM suite. Sophie integrates for maintenance job logging, tenancy enquiry handling, and automated communication workflows.

Supported

Inspection Manager

The leading inspection booking and report platform. Sophie books and confirms inspections, sends tenant reminders, and syncs schedules with your inspection calendar.

Supported

Don't see your platform? We'll build it.

We integrate with any property management software that has an API or webhook support. Our team will configure the connection for your specific platform at no additional charge as part of your onboarding. Most integrations are live within 48 hours.

Request Integration

Getting Started

Live in 5 Minutes. Seriously.

No developers. No lengthy onboarding. Sophie is running on your website the same day you sign up.

Connect Your Portfolio

Link your PropertyMe, PropertyTree, or Console Cloud account. Sophie reads your property data, tenancy records, and maintenance history automatically.

Configure Sophie

Set your office hours, emergency escalation contacts, maintenance priority thresholds, and preferred language. A 10-minute setup wizard walks you through everything.

Add to Your Website

Paste one line of code into your website or property management portal. Sophie appears as a professional voice widget — no design work required.

Sophie Gets to Work

From the moment Sophie goes live, every tenant call, maintenance request, and rental enquiry is handled automatically. Your team focuses on what matters.

Property Manager Success Stories

What Property Managers Are Saying

★★★★★

"We manage 340 properties with a team of five. Before Sophie, maintenance calls alone were consuming half our day. Now Sophie handles the intake, logs everything in PropertyMe, and our team only touches the jobs that genuinely need human involvement. We've added 40 managements in the past quarter without hiring."

Jessica Carter

Director of Property Management

340 properties — Brisbane

★★★★★

"The after-hours triage alone has been worth every cent. My phone used to ring at midnight for things like a dripping tap. Now Sophie handles the first call, assesses urgency, and only wakes me up when there's a genuine emergency. I slept through an entire weekend for the first time in years."

Michael Tran

Senior Property Manager

190 properties — Melbourne

★★★★★

"Our vacancy rate has dropped significantly since Sophie started pre-qualifying rental applicants and booking inspections on the spot. Prospective tenants used to ring, not get an answer, and move on to the next listing. Now Sophie captures them immediately, even on weekends. Our vacancies fill faster than ever."

Amanda Richardson

BDM & Leasing Manager

520 properties — Sydney

Experience Sophie Live

Talk to Sophie as if you're a tenant, a prospective applicant, or a landlord calling your property management office. Ask about a maintenance issue, book an inspection, or enquire about a rental listing.

This live demo uses the same AI voice technology that runs on your property management website — instant, professional, available around the clock.

Demo notice: This is a demonstration. In production, Sophie is trained on your specific property portfolio, office procedures, maintenance contacts, tenancy data, and brand voice. The demo assistant uses general property management knowledge.

Property Management AI

Try Sophie Now

Give your property management team back the hours they spend on routine calls. Sophie handles tenants, maintenance, applications, and emergencies — so your team can focus on growing your rent roll.

See Pricing & Plans Try the Live Demo

14-day money-back guarantee. No lock-in contract. Cancel anytime.

Starting from $197/month for up to 200 properties. View full pricing