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🧖 Day Spas, Wellness & Massage Centres

Meet Serena, Your
AI Spa Concierge

Serena answers every guest enquiry, books treatments, manages couples packages, and handles gift voucher questions — 24 hours a day, seven days a week. Never miss another treatment booking again.

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24/7 Always available
5 min Setup time
97% Enquiries resolved
Serena
AI Spa Concierge — Live & Ready

What Serena handles for your business

  • Treatment booking & scheduling
  • Couples packages & special occasion enquiries
  • Membership & loyalty programme questions
  • Gift voucher purchases & enquiries
  • Treatment menu & add-on explanations
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0 Treatment bookings
captured for clients
0 Revenue protected
from missed enquiries
0 Staff hours saved
on front-desk tasks
0 Guest satisfaction
with AI concierge
How It Works

From First Enquiry to Confirmed Treatment

Three effortless steps. No IT team. No complex setup. Just a calm, professional concierge for your spa.

Guest Calls or Clicks

A guest visits your website or calls your centre. Serena greets them warmly and professionally — in your spa's name, voice, and tone — day or night, including weekends and public holidays.

Serena Guides & Answers

Serena listens, understands, and responds with precise information about your treatment menu, pricing, availability, and packages. No phone trees. No scripts. A genuine, helpful conversation.

Booking Confirmed

The treatment is locked in, the guest receives a confirmation, and your team is notified. Every interaction is logged — so no booking, lead, or guest detail is ever lost.

Real Conversations

Serena Handles It All

See how Serena navigates five of the most common spa and wellness enquiries — naturally, accurately, and without staff involvement.

Massage Appointment
Guest
Hi, I'd like to book a deep tissue massage for Saturday afternoon. Do you have anything available?
Serena
Of course! We have a 60-minute deep tissue session available at 2:00pm and 3:30pm this Saturday. Would either of those times suit you?
Guest
The 2pm works. Can I also add an aromatherapy upgrade?
Serena
Absolutely — the aromatherapy oil upgrade is $25 added to your session. I've noted that on your booking. What name shall I put this under?
Couples Package Enquiry
Guest
I'm looking for something special for our anniversary — do you have couples packages?
Serena
How lovely! Our Couples Retreat package includes a 60-minute side-by-side massage, access to the float pool, and a charcuterie board and sparkling wine — all for $380 per couple. Would you like to book for a specific date?
Guest
That sounds perfect. What's included in the premium version?
Serena
The Premium Couples Retreat adds a 30-minute facial each and a private spa suite for the full afternoon — it's $560 per couple. Very popular for anniversaries and honeymoons. Shall I check availability for your preferred dates?
Facial Treatment Consultation
Guest
I've never had a facial before. I have quite sensitive skin — what would you recommend?
Serena
That's a great question. For sensitive skin, our Calming Botanical Facial is ideal — it uses gentle, fragrance-free products to soothe and hydrate without any irritation. It's a 60-minute treatment at $135.
Guest
Would I need a patch test first?
Serena
We do recommend a brief skin consultation when you arrive — our therapist will assess your skin and confirm the right products before starting. I can book you in for Thursday or Friday this week if that helps?
Membership & Loyalty Question
Guest
I come in fairly regularly. Do you have a membership programme that would save me money?
Serena
We do! Our Wellness Membership is $149 per month and includes one 60-minute massage, 20% off all additional treatments, and complimentary access to the steam and sauna facilities. It pays for itself in the first visit.
Guest
Can I use the credit for facials too, or just massages?
Serena
Your monthly credit applies to any treatment — massage, facial, body wrap, or floatation. Would you like me to send you the full membership details, or shall I connect you with our spa manager to sign up today?
Gift Voucher Purchase
Guest
I want to buy a gift voucher for my mum's birthday. What are the options?
Serena
How thoughtful! We offer gift vouchers in any dollar value starting from $50, or you can choose a specific treatment — like the 90-minute Signature Massage at $165 or the Half-Day Retreat package at $295.
Guest
The half-day retreat sounds wonderful. Can I have it sent by email?
Serena
Absolutely — our digital gift vouchers are beautifully presented and delivered instantly by email. I can send you a direct link to complete the purchase, or our team can call you back to process it over the phone. Which would you prefer?
Use Cases

Everything Your Front Desk Does, Automated

Serena speaks naturally and manages your six most valuable guest interactions — without interrupting your therapists or your team.

Treatment Bookings

Guests book massages, facials, body wraps, and floatation sessions at any time. Serena checks live availability, confirms the booking, and sends a calendar reminder — no staff required.

Couples & Group Packages

Serena explains couples retreat inclusions, pricing, and add-ons. She handles hen party enquiries, corporate wellness bookings, and special occasion packages with warmth and precision.

Treatment Menu Guidance

Guests ask about the difference between Swedish and hot stone massage, or which facial suits their skin type. Serena provides knowledgeable, accurate guidance — building trust and confidence before they arrive.

Membership Enquiries

Serena explains your membership tiers, monthly credits, included treatments, and how to sign up. She captures interested guests and routes them to your team or an online sign-up flow seamlessly.

Gift Voucher Sales

Serena handles voucher enquiries, explains available denominations and treatment-specific options, and directs guests to purchase online or by phone. A meaningful revenue stream managed without lifting a finger.

Cancellations & Rescheduling

Guests can cancel or reschedule via Serena at any hour. She captures their new preferred time, updates the booking, and notifies your team — reducing no-shows and filling gaps automatically.

Integrations

Works With Your Existing Software

Serena connects directly to the platforms your spa already uses — no migration, no disruption, no new software to learn.

Fresha

Real-time availability sync, instant booking confirmation, and automated guest reminders through Australia's most-used beauty and wellness platform.

Live Integration

Mindbody

Class schedules, treatment bookings, membership checks, and retail enquiries — all powered from your existing Mindbody account without any duplication.

Live Integration

Timely

Serena reads your live Timely calendar to check availability and confirm bookings in real time — keeping your schedule accurate without manual updates.

Live Integration

Vagaro

Connect Serena to your Vagaro account for seamless booking, staff scheduling, and gift certificate enquiries — all handled without leaving your existing workflow.

Live Integration

Phorest

Phorest users gain a fully integrated AI concierge that syncs with your client profiles, treatment history, and loyalty programme — delivering personalised guest experiences at scale.

Live Integration

Xero

Gift voucher sales, membership payments, and booking deposits flow automatically into your Xero accounts — keeping your financials reconciled without manual data entry.

Live Integration

Hear Serena in Action

Click the button below and speak directly with your future AI spa concierge. Ask about treatment availability, couples packages, memberships, or anything your guests would want to know.

This is a live demo of the same widget that embeds directly on your spa or wellness centre website. Fully customisable with your treatment menu, pricing, packages, and operating hours.

Client Results

What Spa & Wellness Owners Are Saying

Operators across Australia share how Talking Widget transformed their guest experience and their revenue.

"Our front desk used to spend half the day answering the same three questions — booking times, what's in the couples package, and gift voucher info. Serena handles all of that now. My team can actually focus on the guests who are in the room with them."

Michelle Caruso
Owner, Sera Day Spa — Sydney, NSW

"We have a lot of enquiries at 9 or 10pm from people wanting to book for the weekend. Before Talking Widget, those were lost. Now Serena takes the booking while I'm asleep and I wake up to a full Saturday. It has genuinely changed how I run the business."

Anita Lim
Director, Tranquil Wellness Centre — Melbourne, VIC

"I was sceptical about AI handling our memberships and couples packages — they're nuanced and guests have lots of questions. But Serena explains everything perfectly. We actually saw an increase in membership sign-ups in the first month because guests were getting clear answers instantly rather than waiting on hold."

Tanya Reid
Owner, Gold Leaf Wellness Spa — Gold Coast, QLD
FAQ

Questions About Serena

Everything spa and wellness operators need to know before getting started.

Yes. Serena operates around the clock — including late evenings, weekends, and public holidays. Guests can enquire about treatments and make bookings at any time without needing to call during business hours, ensuring you never miss a booking opportunity.
Talking Widget integrates with Fresha, Mindbody, Timely, Vagaro, Phorest, and Xero. Serena checks real-time availability and confirms bookings directly within your existing software — no migration or duplication required.
Absolutely. Serena is configured with your full treatment menu, including couples packages, premium retreat experiences, and seasonal offers. She guides guests through what is included, the pricing, availability, and add-on options — and secures the booking without staff involvement.
Serena explains your membership tiers, included treatments, monthly credits, and the sign-up process. She captures lead details and can direct interested guests to a membership consultation or an online sign-up flow — increasing conversions without adding to your team's workload.
Yes. Serena handles gift voucher questions including available denominations, treatment-specific vouchers, how to purchase, redemption conditions, and expiry terms. She directs callers to your online voucher store or front desk as appropriate — turning enquiries into completed sales.
Most spa and wellness operators are fully live within five minutes. You provide your treatment menu, pricing, operating hours, and any special instructions. Serena is trained on this information and ready to speak with guests immediately. There are no lock-in contracts — Talking Widget is a monthly subscription with a 14-day money-back guarantee. Cancel anytime.
Serena is designed to handle questions based on the information you provide about your business. If a guest asks something outside her scope, she handles it gracefully — offering to take the guest's contact details and letting them know your team will follow up. Every unresolved enquiry is flagged for your team so nothing falls through the cracks.
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Add Serena to your spa or wellness website in under five minutes. Works on any website. No IT team. No lock-in contract. Every booking captured, every guest delighted.

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14-day money-back guarantee. No lock-in contracts. Cancel anytime.