📦 Self-Storage & Storage Facilities

Meet Tom, Your AI Storage Assistant

Tom checks unit availability 24/7, quotes sizes, books move-ins, and answers every access hour and insurance question — so your storage facility never misses a lead, day or night.

Hear Tom Live View Pricing
24/7 Unit availability
enquiries answered
96% Customer satisfaction
across facilities
<5s Average response
time to enquiries
17,000+
Storage enquiry calls
handled by Tom
$2,200,000+
Revenue attributed to
Tom-captured leads
4,900+
Staff hours saved on
repetitive enquiries
96%+
Customer satisfaction
rating across all sites

How It Works

Three Steps to Full Occupancy

Tom connects to your website in minutes and begins converting visitors into confirmed tenants — around the clock, without extra staff.

Embed Tom on Your Website

Paste one code snippet into your existing website. Tom appears as an accessible voice widget, ready to assist visitors on any device — no developer required and no changes to your management system.

Tom Handles Every Enquiry

Visitors ask about unit sizes, pricing, availability, access hours, and insurance. Tom responds instantly with accurate information specific to your facility — 24 hours a day, 7 days a week, including public holidays.

Leads Land in Your Management System

Every enquiry is captured with full contact details, preferred unit size, move-in date, and storage requirements. Leads flow directly into SiteLink, storEDGE, Storable, or your preferred system — ready for your team to confirm.

Live Conversations

What Tom Actually Says

Real examples of how Tom handles the most common storage facility enquiries — turning website visitors into confirmed tenants.

Unit Availability

After-Hours Unit Availability Check

Do you have any small units available? I need storage from next week.
We do have availability. Our small units start from 3x3 metres, which is great for a single bedroom's worth of furniture. We also have 3x6 and 3x9 options if you need a bit more room. Would you like me to check what's free for your move-in date and give you a price?
Yes please, I'm looking at moving in on Saturday.
Saturday works. I'll take your details and have a booking confirmed for you this morning. Can I start with your name and a contact number?
Business Storage

Business Storage Size and Cost Quote

We're a small business and need somewhere to store stock and archive boxes. Not sure what size we need.
Happy to help you work that out. Are you storing mostly archive boxes, or are there also larger items like shelving, pallets, or bulky equipment?
Mainly boxes — probably about 60 archive boxes plus a few flat-pack shelving units.
For that volume, a 3x3 metre unit would fit comfortably with room to access your boxes easily. It's the most popular option for small businesses. Would you like a monthly rate and I can reserve one for you?
Vehicle Storage

Caravan and Vehicle Storage Enquiry

I need to store my caravan over summer. Do you have covered spaces?
We have both covered and uncovered vehicle storage. Covered spaces provide protection from sun, hail, and weather — ideal for caravans. How long is your van? That helps me confirm which spaces would accommodate it.
It's about 7.5 metres including the drawbar.
That fits our standard vehicle bays. I can check covered availability for your preferred start date and hold a space for you — no payment needed today. What date were you thinking?
Climate-Controlled

Climate-Controlled Unit Consultation

I want to store some antique furniture and documents. Do I need climate control?
For antique furniture and documents, climate-controlled storage is strongly recommended. Fluctuating temperature and humidity can warp timber, crack finishes, and damage paper over time. Our climate-controlled units maintain a stable environment year-round.
What's the price difference compared to a standard unit?
Climate-controlled units are typically 15 to 20 per cent more per month than standard units of the same size. For valuable antiques and irreplaceable documents, most customers find the additional cost worthwhile. Shall I check availability and give you an exact figure?
Move-In Booking

Move-In Booking with Insurance Discussion

I'd like to book a unit. What happens on move-in day and do I need insurance?
Move-in is straightforward — you sign a short agreement, set your access PIN, and get your gate access. Regarding insurance: your stored goods are your responsibility, so we recommend covering them. We offer storage protection plans starting from a small monthly add-on, or you can use your own home contents policy if it covers off-site storage.
I'll go with your protection plan. Can we book a move-in for this Friday morning?
Friday morning is available. I'll add the protection plan to your booking and our team will have everything ready for your arrival. Can I confirm your name and preferred contact number?

Use Cases

Everything Tom Handles Automatically

Tom covers every common storage enquiry so your team can focus on running the facility rather than answering the same questions all day.

Unit Availability 24/7

Tom checks real-time availability across all unit sizes and types — from small lockers to large drive-up units and vehicle bays — at any hour, any day of the year. Potential tenants never reach a closed sign.

Size Recommendations and Quoting

Tom walks visitors through a brief consultation to understand what they are storing, then recommends the most appropriate unit size. Customers arrive for move-in already confident in their choice — reducing upgrade requests and complaints.

Move-In Booking and Scheduling

Tom collects preferred move-in dates, unit requirements, and contact details, then creates a booking record in your management system. Your team arrives each morning with confirmed move-ins scheduled rather than a list of voicemails to return.

Access Hours and Gate Enquiries

Tom answers questions about facility access hours, gate PIN procedures, extended access options, and after-hours entry policies. Existing tenants get immediate answers without calling your office during business hours.

Insurance and Protection Options

Tom explains your facility's storage protection plans, cover limits, and what is and is not included. Customers make informed decisions before move-in, reducing the paperwork burden on your team at sign-up time.

Facility Policies and FAQs

Tom answers questions about prohibited items, lock requirements, payment methods, rental terms, and how to organise unit transfers or vacates. Repetitive administrative questions are handled before they reach your front desk.

Integrates with your storage management system

SiteLink Web Edition
storEDGE
Yardi Breeze
Storable
Easy Storage Solutions
Xero

Hear Tom in Action

Click the button below and speak to Tom directly. Ask about unit sizes, availability, climate-controlled options, access hours, or anything a storage facility visitor would want to know.

Live demo. This is the same voice widget that embeds directly on your storage facility website. Your customers interact with a version personalised to your business, your unit inventory, and your facility's access procedures.

What Storage Operators Say

Results from Australian Facilities

★★★★★

"We had a problem with weekend enquiries going unanswered — people would call, get voicemail, and book with a competitor. Tom fixed that completely. Now those enquiries come in with full details and a preferred move-in date, and we convert them Monday morning. Our occupancy rate has gone from 82 per cent to over 94 per cent in four months."

Darren Pascoe
Owner, Pascoe Self Storage, Penrith NSW
★★★★★

"My front office team was spending most of their time answering the same five questions — unit sizes, pricing, access hours, insurance, whether we have drive-up. Tom handles every one of those now, at any hour. My staff actually have time to focus on making the move-in experience excellent rather than being tied to the phone."

Leanne Forsyth
Operations Manager, SecurStore Facilities, Brisbane QLD
★★★★★

"Our vehicle storage fills up fast every summer. Tom now handles all the caravan and boat storage enquiries — collects the dimensions, checks the bays, holds a spot, and books them in. We used to have a waiting list we managed with a spreadsheet. Now Tom manages the whole process and we've increased our vehicle storage revenue by around 30 per cent year on year."

Rob Callaghan
Director, Callaghan Storage Solutions, Geelong VIC

FAQ

Common Questions About AI for Storage Facilities

Everything you need to know about adding Tom to your self-storage or storage facility website.

Tom embeds on your storage facility website as a voice widget. Visitors click the microphone icon, speak naturally about unit sizes, availability, pricing, or move-in dates, and Tom responds instantly — 24 hours a day, 7 days a week. All enquiry details are automatically captured and forwarded to your team so no lead is ever lost to an after-hours voicemail.

Tom integrates with leading storage management systems including SiteLink Web Edition, storEDGE, Yardi Breeze, Storable, and Easy Storage Solutions, as well as Xero for accounting. This enables seamless lead capture, move-in scheduling, and billing handoff within your existing operational workflow.

Yes. Tom guides customers through a brief sizing consultation — asking what they plan to store, how frequently they need access, and how long they need the unit — then recommends the most appropriate size. This reduces the time your staff spend on repetitive sizing questions and helps customers make a confident decision before they visit, reducing upgrade requests and complaints at move-in.

Absolutely. A significant portion of storage enquiries arrive during evenings and weekends when your office is closed. Tom answers every visitor, qualifies the enquiry, collects the preferred move-in date, unit size requirement, and contact details, then forwards a complete brief to your team. You arrive each morning with qualified leads ready to convert rather than missed calls to return.

Yes. Tom is configured with your facility's specific access hours, gate access procedures, and general security information. Existing customers asking about after-hours access, PIN procedures, or facility rules receive accurate, immediate answers without needing to call your office during business hours — reducing inbound call volume considerably.

Tom can explain your facility's storage protection and insurance options, cover limits, and the process for adding coverage at move-in. It outlines what is and is not covered under standard policies so customers arrive at sign-up already informed, reducing time spent on insurance discussion during the move-in process.

Setup takes approximately five minutes. You paste a small code snippet into your existing website — no development team required. Tom works on any website platform including WordPress, Squarespace, Wix, and custom HTML sites. Your onboarding specialist will configure Tom with your facility's unit inventory, pricing, access hours, and insurance options so it responds accurately from day one.

Ready to Add Tom to
Your Storage Facility?

Setup takes five minutes. No IT team required. Works on any website platform. Start capturing every unit enquiry, move-in booking, and storage lead — day and night.

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14-day money-back guarantee. Cancel anytime. No lock-in contracts.