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Optometry & Eye Care

Meet Dr. Ava — Your Practice's 24/7 Eye Care AI

Dr. Ava answers patient enquiries instantly, books comprehensive eye exams around the clock, handles Medicare bulk billing questions, and triages eye emergencies — so your team can focus on the patients in front of them.

Talk to Dr. Ava Now See Pricing

Live AI Receptionist Preview

Dr. Ava
Optometry AI Receptionist
Live

Dr. Ava can help with:

Booking comprehensive eye exams
Contact lens re-orders and fittings
Medicare bulk billing enquiries
Children's vision screening bookings
Emergency eye care triage
Talk to Dr. Ava Now →
0 Appointments booked via AI this month
0% Of enquiries arrive after hours
0% Patient satisfaction score
0x Recall compliance improvement
Simple by Design

From Patient Call to Confirmed Booking

Dr. Ava handles the full intake process in real time — no voicemail, no hold music, no missed opportunities.

Patient Calls or Chats

A patient reaches your practice website or calls your number at any time of day. Dr. Ava picks up instantly — no hold time, no voicemail, no missed call.

AI Screens & Qualifies

Dr. Ava determines the reason for contact — whether it's a routine eye test, urgent eye pain, contact lens query, or Medicare question — and collects the relevant patient details.

Books the Eye Test

The appointment is confirmed, details are sent to the patient, and the booking is logged directly in your practice management system. Your team sees it ready to go in the morning.

Real Conversations

How Dr. Ava Handles Your Busiest Enquiries

These are the exact situations your front desk faces every day. Dr. Ava handles them all — automatically.

New Patient — Comprehensive Eye Examination Booking Most Common
Good afternoon, thank you for calling Clearview Optometry. I'm Dr. Ava, the practice's AI assistant. How can I help you today?
Hi, I haven't had my eyes tested in about three years and I've been noticing some blurry vision when I read. Can I book a full eye test?
Of course — a comprehensive eye examination sounds like exactly what you need. We have availability this Thursday at 10:30am or Friday at 2:00pm. Both appointments are with our principal optometrist and take around 45 minutes. Which works better for you?
Thursday morning would be perfect.
Thursday at 10:30am is confirmed. I'll just need your full name, date of birth, and a contact number so we can send you a confirmation. Do you have a Medicare card? Your examination may be covered under your Medicare entitlement.
Appointment confirmed — patient details captured — Medicare eligibility flagged — booking sent to Optomate
Contact Lens Re-Order & Fitting High Volume
Hi, you've reached Valley Eye Clinic — I'm Dr. Ava. What can I help you with today?
I need to re-order my monthly contact lenses. I've been a patient for about two years — my name is Sophie Nguyen.
Thanks Sophie. I can see your details in our system. Your last contact lens supply was six months ago, so we'd recommend a brief lens review appointment before we process a new order — this ensures your prescription is still accurate. Would you like to book that, or would you prefer to speak with our optometrist about your current supply?
Existing patient located — review appointment offered — re-order flagged for optometrist review
Medicare Bulk Billing & Health Fund Enquiries FAQ Driver
Welcome to FocusPoint Optometry. I'm Dr. Ava — happy to help. What's your question today?
Do you bulk bill? I'm on a Health Care Card and I just want a standard eye test.
Yes — our practice does bulk bill comprehensive eye examinations for eligible Medicare patients, including Health Care Card holders. You're entitled to a Medicare-funded eye examination once every three years, or once every 12 months if you have a specific clinical need. There's no out-of-pocket cost for the examination itself. Would you like to book an appointment?
Bulk billing policy communicated accurately — Medicare schedule explained — booking offered
Children's Vision Screening Appointment Growing Segment
Good morning, Horizon Eye Care — I'm Dr. Ava. How can I help you today?
My son is seven and his teacher mentioned he might be squinting at the board. Do you do children's eye tests?
Yes, absolutely — and it's great that you're acting on this early. We offer paediatric eye examinations for children from age three. For a seven-year-old, the appointment takes around 30 to 40 minutes and includes a full vision screening, eye health check, and assessment for any focusing difficulties or coordination issues. Medicare typically covers the consultation. Shall we book him in?
Paediatric exam explained — parent reassured — Medicare coverage confirmed — appointment offered
Emergency Eye Care Triage & Referral Critical Safety
You've reached Clearview Optometry. I'm Dr. Ava. Is this an urgent eye matter?
I woke up this morning and there are flashing lights at the edge of my vision and a lot of new floaters. It's a bit alarming.
I understand — thank you for calling promptly. Sudden flashing lights and a significant increase in floaters can sometimes indicate a retinal issue that needs same-day assessment. I'm flagging this as urgent and contacting our optometrist now. Can I get your name and a callback number? If you experience any sudden curtain-like shadow over your vision before we reach you, please go directly to your nearest emergency department.
URGENT flag raised — optometrist alerted immediately — safety instructions provided — contact details captured
Applications

Six Ways Dr. Ava Transforms Your Practice

From routine bookings to after-hours emergencies, Dr. Ava covers every touchpoint in the patient journey.

24/7 Appointment Booking

Patients book eye examinations, contact lens fittings, and follow-up appointments at any hour. Dr. Ava checks availability, confirms the slot, and pushes the booking straight to your practice management system — zero manual entry required.

Recall & Overdue Reminders

Dr. Ava proactively contacts patients who are due for their biennial eye examination or who haven't returned since their last visit. Recall compliance improves without adding a single task to your team's day.

Prescription & Referral Enquiries

Patients can ask about their current spectacle or contact lens prescription, request a referral letter status, or enquire about frame collection timelines — all handled instantly without tying up phone lines.

New Patient Onboarding

Dr. Ava collects new patient details, explains your registration process, confirms Medicare eligibility, and answers the most common first-visit questions — so your team greets every patient already informed.

Health Fund & Rebate Guidance

Patients consistently call to ask which health funds you accept, what gap payments apply to frames and lenses, and how to claim through HICAPS. Dr. Ava answers every variation of this question accurately, every time.

Lead Capture & Analytics

Every patient who speaks with Dr. Ava has their name, contact number, and enquiry intent captured and delivered to your CRM or inbox. No website visitor or after-hours caller is ever lost again.

Works With Your Stack

Connects to the Tools Your Practice Already Uses

Dr. Ava integrates with Australia's leading optometry practice management systems and billing platforms out of the box.

Optomate
Practice management
Integrated
Sunix
Optometry software
Integrated
Ocuco
Acuitas platform
Integrated
BOC Best Practice
Clinical management
Integrated
Socrates
Records & scheduling
Integrated
Medicare Online
Bulk billing claims
Connected
From the Practices

What Optometrists Say

Australian eye care practices that have deployed Dr. Ava and seen the results firsthand.

★★★★★

We used to lose a significant number of new patient enquiries every weekend — the phone would ring, go to voicemail, and the patient would just call someone else. Since deploying Dr. Ava, our Saturday appointment book fills itself. The ROI was evident within the first week.

M
Dr. Melissa Park
Practice Owner, Melbourne Eye Centre, Melbourne VIC
★★★★★

Our front desk was spending almost half their time on the phone answering the same four questions — bulk billing, parking, what to bring, and how long the appointment takes. Dr. Ava now handles all of that completely. Our reception team actually enjoy coming to work again.

T
Thomas Harrington
Practice Manager, Coastal Vision Optometry, Brisbane QLD
★★★★★

I was sceptical about AI handling clinical triage — but the emergency escalation is genuinely impressive. Dr. Ava correctly identified two patients with symptoms requiring same-day assessment before I even arrived at the practice. That is not something I expected from a website widget.

R
Dr. Rachel Sutton
Optometrist & Owner, Sutton Eye Clinic, Perth WA

Talk to Dr. Ava Live

Click the button below and speak with your optometry practice's future AI receptionist. Ask about eye tests, contact lenses, Medicare — whatever a patient would ask.

This is the same widget that gets embedded on your optometry practice website. Setup takes under five minutes.

Common Questions

Frequently Asked Questions

Everything optometry practice owners ask before getting started.

No. Dr. Ava handles administrative tasks only — appointment bookings, contact lens re-order requests, Medicare and health fund enquiries, opening hours information, and recall reminders. Any question requiring clinical judgement is immediately directed to a registered optometrist. This boundary is hardwired and cannot be bypassed by patients.
Dr. Ava is compatible with the leading Australian optometry practice management systems including Optomate Touch, Sunix, Ocuco (Acuitas), BOC Best Practice, Socrates, and Medicare Online claiming tools. Integration configuration is managed entirely by the Talking Widget onboarding team — no technical work is required from your staff.
Dr. Ava can explain your practice's bulk billing policy, advise on which services attract Medicare rebates — such as comprehensive eye examinations for eligible patients — explain the Health Care Card entitlement, and clarify the two-year schedule item rule. For health fund gap payments, Dr. Ava advises patients to bring their card for HICAPS processing at the time of appointment.
Most optometry practices are live within one business day. Setup involves embedding a single snippet on your website, configuring Dr. Ava with your practice details, practitioners, opening hours, and services, then running a brief verification call. Our onboarding team manages the entire process — no IT experience is required from your side.
Dr. Ava is trained in optometry emergency triage. She assesses the nature of the situation using a structured question set — distinguishing between urgent conditions such as sudden vision loss, chemical splash, foreign body, and flashes or floaters — and provides appropriate guidance including directing patients to the nearest emergency department when required. All emergency contacts are logged and notified to the practice immediately.
Yes. Talking Widget operates under the Australian Privacy Principles (APP) and the Privacy Act 1988. All data is encrypted in transit and at rest, stored on Australian infrastructure, and never shared with third parties without consent. Dr. Ava does not store clinical records — interaction logs are limited to the booking and enquiry details necessary to service each patient.

Ready to Give Your Practice a 24/7 AI Receptionist?

Setup takes under five minutes. No IT team required. Works on any website platform. Your patients get instant answers — any time they call.

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