Meet Dr. Liam, Your AI Physio Receptionist
Dr. Liam books initial assessments 24/7, handles workers compensation enquiries, processes GP referrals, and manages treatment schedules — so your clinic never misses a patient again.
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How It Works
Patient Contacts. AI Engages. Appointment Booked.
A simple three-step process that connects with your existing practice management software in minutes — no custom development, no disruption to your clinical workflow.
Patient Calls or Visits Your Website
Dr. Liam is available around the clock via a voice widget embedded on your clinic website. With optional telephony integration, he can also handle your existing clinic phone line directly. Patients speak naturally — exactly as they would with a receptionist at the front desk — describing their injury, referral, or appointment request in plain language.
AI Identifies and Handles the Enquiry
Dr. Liam identifies the patient's need and manages it end-to-end: booking initial assessments against your live availability, collecting workers compensation claim details, processing GP referrals, scheduling post-surgery rehab appointments, or routing after-hours urgent concerns to the appropriate clinical pathway.
Appointment Confirmed. Staff Briefed.
Confirmed appointments sync directly to your practice management system. Your clinical team receives a complete conversation summary — patient name, contact, reason for visit, referral details, claim information, and surgical history — so they begin every session fully prepared with zero additional administrative burden on reception.
Real Conversations
How Dr. Liam Handles Your Most Common Calls
See exactly how Dr. Liam responds to the enquiries your reception team fields every day — naturally, professionally, and without ever putting a patient on hold.
Initial Assessment Booking
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Workers Compensation Enquiry
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Sports Injury Consultation
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Post-Surgery Recovery Scheduling
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GP Referral Intake
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Use Cases
Everything Your Front Desk Handles, Automated
Dr. Liam speaks naturally and manages your most complex patient interactions — so your reception team can focus on the patients in front of them, not the ones waiting on the phone.
Initial Assessment Booking
New patients receive immediate assistance booking their first appointment — including a clear explanation of what to expect, what to bring, and which physiotherapist is the right match for their condition. Dr. Liam captures presenting concern, GP referral details, health fund information, and contact details, then syncs the booking directly to your practice calendar.
Workers Compensation Management
WorkCover and occupational rehabilitation patients receive a clear, step-by-step guide to accessing physiotherapy under their claim. Dr. Liam collects claim numbers, insurer details, treatment plan approvals, and employer information — flagging complex approval queries for your WorkCover coordinator while booking straightforward claims autonomously.
Sports Injury Consultation
Athletes and recreational sports participants can book directly without a GP referral. Dr. Liam identifies the nature of the injury, matches the patient to a sports physiotherapist with relevant experience, confirms private health fund details for HICAPS processing, and provides clear expectations for the initial sports physio assessment.
Post-Surgery Rehabilitation
Post-operative patients are matched to physiotherapists experienced in their specific procedure — ACL reconstruction, hip replacement, spinal surgery, rotator cuff repair, and more. Dr. Liam collects surgeon details and rehabilitation protocol letters, ensuring the treating physiotherapist is fully briefed on the surgical history before the first session.
Return Appointment Scheduling
Existing patients managing ongoing conditions — chronic pain, neurological rehab, aged care physiotherapy — can book their next appointment without calling during business hours. Dr. Liam checks remaining sessions, matches them to their regular physiotherapist, and schedules recurring appointments in advance to prevent treatment gaps.
After-Hours Enquiry Capture
Patients who call or visit your website outside clinic hours are never sent to voicemail. Dr. Liam handles the enquiry, books appointments where possible, and logs the full conversation for your team to review each morning. Reception staff start every day with a prepared list of patients already booked — no missed calls, no lost patients.
Integrations
Works with Your Existing Software
Dr. Liam connects with all leading Australian physiotherapy and allied health practice management platforms — no migration, no data entry, no changes to how your team works today.
What Physiotherapy Clinics Say
Real Results from Real Practices
Physiotherapy clinics across Australia are capturing more new patients, reducing front desk phone load, and improving the patient experience from the very first contact.
"We run a busy physio clinic with five practitioners and a large WorkCover caseload. Before the widget, our receptionist was spending close to three hours each day collecting workers compensation details over the phone — most of which the patient had to look up and call back about. Dr. Liam handles the entire intake, including claim numbers and insurer details, at first contact. Our WorkCover admin time has dropped dramatically, and our receptionist can now focus on the patients actually standing in front of her."
"Post-surgery scheduling used to be a nightmare. Patients would call with referral letters, surgical dates, and surgeon names that our reception team had to manually enter into the system and then brief the physio on. Now Dr. Liam collects every detail during the call and it's all ready in the patient record before the appointment. Our physiotherapists walk in fully prepared. The improvement to clinical efficiency has been significant — and our patients notice the difference from the very first contact."
"I run a solo physiotherapy practice, which means when I'm treating a patient, calls go straight to voicemail. We were losing new patients consistently — they'd call, not get an answer, and book with the clinic down the road. Since launching Talking Widget, every enquiry gets a professional response immediately regardless of what I'm doing. New patient bookings have increased by around 40 per cent and the best part is I haven't had to hire a receptionist. The widget pays for itself within the first week every month."
* Testimonials are illustrative examples. Names and practices are fictional and for demonstration purposes only.
Common Questions
Questions About AI for Physiotherapy Clinics
Everything you need to know about adding an AI receptionist to your physiotherapy practice.
Platform Capabilities
What Dr. Liam Does Out of the Box
Every Talking Widget deployment comes fully configured for the physiotherapy context — no scripting, no prompt engineering, no custom development from your side.
Simple Pricing
A Plan for Every Clinic Size
From solo physiotherapists to multi-location clinic groups — Talking Widget scales with your practice. Every plan includes a 14-day free trial with full feature access.
- ✓ 24/7 AI receptionist
- ✓ 1 practice management integration
- ✓ Up to 200 bookings/month
- ✓ Conversation transcripts
- ✓ Everything in Solo
- ✓ All integrations included
- ✓ WorkCover & NDIS intake
- ✓ Analytics dashboard
- ✓ Everything in Growing
- ✓ Multiple clinic locations
- ✓ Priority support & onboarding
- ✓ Custom AI persona branding
All prices in AUD. 14-day free trial on all plans. No credit card required to start. Cancel any time.
For enterprise clinics and group practices with 10+ practitioners, contact us for a custom quote tailored to your organisation.
Hear Dr. Liam in Action
Click the voice button in the bottom-right corner and speak with Dr. Liam directly. Ask about booking an initial assessment, workers compensation, post-surgery rehab, a GP referral, or any enquiry a physiotherapy patient might bring to your front desk.
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Who It's For
Built for Every Physio Specialisation
Whether your clinic focuses on sports rehab, occupational therapy, aged care, paediatrics, or post-surgical recovery — Dr. Liam is configured to match patients to the right physiotherapist and collect the right intake details for each specialisation.
Sports Physiotherapy
ACL tears, rotator cuff injuries, hamstring strains, shin splints, ankle sprains, and overuse injuries. Dr. Liam identifies the sport, nature of injury, and urgency — booking patients with your sports physio specialists and confirming private health fund details for HICAPS processing on the day.
Occupational Rehabilitation
WorkCover, workers compensation, and employer-funded return-to-work programmes. Dr. Liam collects full claim details, employer information, and treatment plan approvals — connecting workers with occupational rehab physiotherapists and flagging complex insurer queries for your WorkCover coordinator.
Post-Surgical Recovery
Knee replacements, hip replacements, spinal surgery, rotator cuff repair, and ACL reconstructions. Dr. Liam collects the surgeon's name, procedure date, and rehabilitation protocol — so the treating physiotherapist walks in fully briefed and the patient starts rehabilitation at exactly the right time.
Aged Care & Falls Prevention
Balance assessments, falls prevention programmes, mobility rehabilitation, and nursing home visit coordination. Dr. Liam handles booking calls from older patients and their families with patience and clarity — capturing mobility levels, GP referral details, and any aged care package funding information.
Paediatric Physiotherapy
Developmental delays, scoliosis, cerebral palsy, congenital conditions, and sports injuries in children. Dr. Liam collects age, presenting concern, and NDIS or Medicare plan details — booking patients with paediatric-specialist physiotherapists and confirming what parents need to bring to the first appointment.
Neurological Rehabilitation
Stroke recovery, Parkinson's disease, multiple sclerosis, acquired brain injury, and spinal cord rehabilitation. Dr. Liam handles these sensitive enquiries with appropriate care — collecting neurological history, specialist referrals, and current mobility status to ensure the right practitioner and session length are confirmed from the first booking.
The Opportunity
The Numbers Behind Every Physio Clinic
Understanding how patients search for, call, and book physiotherapy appointments reveals exactly where revenue is leaking from your practice every single day.
The Problem We Solve
The Hidden Cost of a Missed Patient Call
Every unanswered call, every voicemail left unreturned, and every patient sent to hold is a potential patient booking with a competitor — often permanently. Dr. Liam eliminates every one of these failure points.
Without Talking Widget
With Talking Widget
Ready to Get Started?
Your Physio Clinic's 24/7 AI Receptionist Is Ready
Join physiotherapy clinics across Australia capturing more patients, reducing phone load, and delivering a better experience from the very first contact. Live in under 24 hours.
No lock-in contracts. Cancel any time. Setup in under 24 hours. 14-day free trial included.